Community Associate

Regus; Columbus (OH); On-site; USD 34,000 - 38,000; Full time

Job summary

A leading company in workspace solutions seeks a Community Associate in Columbus, Ohio. This role involves managing customer support and administrative tasks, fostering a positive community environment, and ensuring customer satisfaction. Enjoy a competitive package with benefits including work-life balance, paid time off, and career development opportunities.

Benefits

Work-life balance (no nights/weekends)

Paid time off (sick and vacation)

11 paid holidays annually

401K with company match

Health care options

Inspiring work environment

Training and career development

Business casual attire

Qualifications

• 1+ years of customer service experience.
• Ability to manage multiple tasks while delivering excellent customer service.

Responsibilities

• Handle administrative and support needs for customers.
• Plan and organize events and maintain a welcoming environment.

Skills

Communication

Problem-Solving

Adaptability

Tools

MS Office

Job description

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470 Olde Worthington Road
Suite 200
43082 Westerville
Ohio, United States of America

The world of work is changing… short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help expand our network. Enjoy a great work-life balance, competitive benefits, and opportunities to grow your career.

The opportunity

As a Community Associate, you’ll work closely with customers across various industries, creating and maintaining your own community within your center. You’ll handle administrative and support needs, enabling your customers to focus on their businesses.

A typical day at IWG

You arrive early to prepare the center, assist customers with requests like WiFi codes, packages, directions, and technical setups. You manage mail, handle inquiries, and coordinate services, ensuring accuracy in billing.

You take breaks, and throughout the day, you support customer needs such as printing, invoicing, and troubleshooting issues like temperature control. You also plan and organize events, promote networking opportunities, and help maintain a welcoming environment.

About You

We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You should be:

• A good communicator, with at least 1+ years of customer service experience
• Proactive in problem-solving
• Positive, adaptable, and enthusiastic
• Confident using MS Office and basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

What We Offer

Along with a competitive package, benefits include:

• Work-life balance (no nights/weekends)
• Paid time off (sick and vacation)
• 11 paid holidays annually
• 401K with company match
• Health care options
• Hourly rate of $17.51 plus quarterly bonuses
• Inspiring work environment
• Training and career development
• Business casual attire

All qualified applicants will receive consideration without discrimination based on age, race, religion, disability, sex, sexual orientation, gender identity, veteran status, or national origin.

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Facilities Services

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