Community Association Manager

City Property Management Company; Phoenix (AZ); Hybrid; USD 65,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k) with company matching

Paid time off

Job summary

City Property Management is seeking a Community Manager to oversee residential communities in Maricopa County. You will manage financials, board relations, and service delivery, with a pathway to work from home after a 90‑day training period through our hybrid setup.

Responsibilities include records, budgets, vendor oversight, and community communications, with a strong emphasis on customer service and compliance. 3+ years in CM, CAAM preferred, and evening/weekend availability are expected.

Qualifications

• 3+ years of proven experience in property management or community association management.
• Strong financial management and budgeting skills.
• Excellent verbal and written communication abilities.
• Proficiency with property management and accounting software.
• Valid driver's license and reliable transportation.
• Ability to work some evenings and weekends for board meetings and events.
• Strong organizational and time management skills.

Responsibilities

• Maintain all corporate records of the Association in compliance with Arizona Statutes.
• Research and educate boards on legislation affecting associations.
• Develop and implement policies as directed by the Board and CPMC.
• Review monthly financial reports for accuracy.
• Monitor and direct collection activities.
• Verify, approve, and code invoices regularly.
• Research and prepare annual budgets with vendors for projections.
• Evaluate and make recommendations for reserve expenditures.
• Act as primary contact for all contracted vendors and service providers.
• Prepare bid specifications, solicit bids, and make recommendations for community work.
• Inspect and verify contractor performance and adherence to specifications.
• Approve completed projects before final payment disbursement.
• Conduct regular community inspections to evaluate compliance with governing documents.
• Issue notices to owners and tenants regarding violations.
• Plan, budget, execute, and attend community events.
• Take proactive approach to identify and address future community needs.
• Research, create, and distribute educational communications via newsletters, website, and email.
• Schedule, organize, and facilitate annual, board, and special meetings.
• Provide professional guidance and leadership during meetings.
• Present thoroughly researched information for board decision-making.
• Act as liaison between Board, committees, and homeowners.
• Attend all required staff meetings, legal seminars, and CPMC functions.
• Maintain high level of customer service with homeowners and vendors.
• Respond to inquiries within 24 hours.
• Create and distribute regular community communications.
• Build and maintain positive relationships with board members, residents, and contractors.
• Develop and implement long-term strategic plans with associations.
• Anticipate problems and provide proactive solutions.
• Monitor and plan for future reserve expenditures.
• Coordinate with all CPMC departments to fulfill contractual obligations.

Skills

Property management

Financial management

Communication

Accounting software

Driver's license

Time management

Evenings/weekends availability

Education

Certified Arizona Association Manager (CAAM) certification

Job description

City Property Management is a family-owned Arizona company that's been providing exceptional HOA management services since 1979. With over 40 years of experience and 150+ full‑time employees, we combine the stability of an established business with the flexibility and personal touch that only comes from family ownership. Our mission is simple: provide the best experience in community management.

The Role

As a Community Manager, you'll be responsible for the comprehensive management of residential communities throughout Maricopa County. This is demanding, strategic work that requires someone who can handle everything from financial oversight to board relations while maintaining exceptional service delivery. This position offers flexibility with the ability to work from home after completing our comprehensive training process (approximately 90 days).

What You'll Do

Records and Compliance Management

• Maintain all corporate records of the Association, including minutes and board actions, in compliance with Arizona Statutes
• Research and educate boards on existing, new, and proposed legislation regarding associations
• Develop and implement policies as directed by the Board and CPMC
• Review and verify monthly financial reports for accuracy
• Monitor and direct collection activities
• Verify, approve, and code invoices regularly
• Research and prepare annual budgets, working with vendors to ensure accurate projections
• Evaluate and make recommendations for reserve expenditures

Vendor and Contract Management

• Act as primary point of contact for all contracted vendors and service providers
• Prepare bid specifications, solicit bids, and make recommendations for community work
• Inspect and verify contractor performance and adherence to specifications
• Approve completed projects before final payment disbursement

Community Operations

• Conduct regular community inspections to evaluate compliance with governing documents
• Issue notices to owners and tenants regarding violations
• Plan, budget, execute, and attend community events
• Take proactive approach to identify and address future community needs
• Research, create, and distribute educational communications via newsletters, website, and email

Meeting and Board Management

• Schedule, organize, and facilitate annual, board, and special meetings
• Provide professional guidance and leadership during meetings
• Present thoroughly researched information for board decision-making
• Act as liaison between Board, committees, and homeowners
• Attend all required staff meetings, legal seminars, and CPMC functions

Customer Service and Communication

• Maintain high level of customer service with homeowners and vendors
• Respond to inquiries within 24 hours
• Create and distribute regular community communications
• Build and maintain positive relationships with board members, residents, and contractors

Strategic Planning

• Develop and implement long‑term strategic plans with associations
• Anticipate problems and provide proactive solutions
• Monitor and plan for future reserve expenditures
• Coordinate with all CPMC departments to fulfill contractual obligations

What We're Looking For

Required Qualifications:

• 3+ years of proven experience in property management or community association management
• Strong financial management and budgeting skills
• Excellent verbal and written communication abilities
• Proficiency with property management and accounting software
• Valid driver's license and reliable transportation
• Ability to work some evenings and weekends for board meetings and events
• Strong organizational and time management skills

Preferred:

• Certified Arizona Association Manager (CAAM) certification (we'll fund certification for the right candidate)
• Experience managing HOA communities in Arizona
• Knowledge of Arizona HOA laws and regulations

Physical Requirements:

• Ability to walk properties for regular inspections
• Capability to lift up to 20-30 pounds
• Valid driver's license and ability to travel between assigned communities

Why You'll Love Working Here

• Family-owned stability: 40+ years of consistent operation with the personal touch and adaptability that comes from family ownership
• Professional development investment: We'll fund your CAAM certification and provide ongoing professional development assistance
• Comprehensive training: Thorough, supportive onboarding process that sets you up for success
• Hybrid flexibility: Work from home capability after completing training (approximately 90 days)
• Direct access: Less bureaucracy means your voice is heard and decisions happen faster
• Supportive team environment: Genuinely collaborative colleagues who maintain high professional standards
• Industry stability: Join a company that's weathered decades of industry changes and continues to thrive

Benefits Package

• Health, dental, and life insurance
• 401(k) with company matching
• Health savings account
• Employee assistance program
• Employee referral program
• Paid time off

Compensation

• Salary: $65,000 - 85,000 / year (based on experience)
• Schedule: Flexible with some evenings/weekends required for meetings and events

Ready to Join Our Team?

If you're looking for a community management role where professionalism matters and your expertise is valued, we'd love to hear from you. Whether you're an experienced CM seeking a better environment or ready to take the next step in your property management career, apply today to become part of the City Property Management family.

Our Core Values:

Professionalism, Engagement, Knowledge, Humility, Client Centric, Trust, Flexibility, Teamwork, Diligent, Fun, Fair & Respectful

City Property Management is an equal opportunity employer. We provide reasonable accommodations for individuals with disabilities. Employment is at-will in accordance with state law.