Assistant Community Manager

City Property Management Company

Phoenix (AZ)

On-site

USD 33,000 - 36,000

Full time

6 days ago

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Benefits offered by this job

401(k) with company matching

Medical, dental, and vision insurance

Health savings account

Employee assistance program

Life insurance

Paid time off

Professional development assistance

Company-sponsored CMCA certification

Employee referral program

Job summary

City Property Management Company is seeking an Assistant Community Manager to support the community management team. This role bridges administrative functions and operational duties, handling architectural requests, compliance communications, vendor contracts, and more.

The ACM helps Community Managers focus on client relations and strategic management, with a clear path toward a full Community Manager role and CMCA certification advancement.

Qualifications

Minimum 1.5 years of administrative or property management support experience.
Strong organizational and multitasking skills.
Excellent verbal and written communication skills.
Strong demonstration of City Property’s Core Values.
Proficient with Microsoft Office Suite and property management software (training provided).
Ability to interact professionally with homeowners, vendors, and board members.
Detail-oriented with strong follow-through on assignments.

Responsibilities

Architectural Requests: Review and process homeowner architectural modification requests; Ensure requests meet guidelines; Maintain records.
Compliance Management: Respond to homeowner inquiries; Process violations; Support in monitoring escalated violations.
Vendor & Contract Management: Assist in securing, reviewing, and filing vendor contracts; Maintain contract records.
Board Packages & Insurance: Prepare No Meeting Board Packages; Prepare 10 Day Letters for insurance deductibles.
Additional Responsibilities: Publish community surveys; Manage facility reservations; Process lender questionnaires; Maintain notes; Lead training on topics; Other duties as assigned.

Skills

Administrative experience

Property management support

Organizational skills

Verbal and written communication

Microsoft Office

Vendor and board interactions

Education

CMCA certification

Tools

Microsoft Office Suite

Property management software

Job description

About Us

City Property Management (www.cityproperty.com) is an Arizona born and raised company that is a leader in full-service HOA management with innovative technology and a stellar team to match. With more than 40 years in the business and over 150 full time employees, we pride ourselves on providing the best HOA management experience possible. We work hard for the communities we serve and it shows. With paid training and a supportive team environment, you can have confidence that your investment with us is more than a job, it is a career.

About Us

Mission

The mission of City Property Management is to provide the best experience in community management.

Our Core Values

Professionalism

Engagement
Knowledge
Humility
Client Centric
Trust
Flexibility
Teamwork
Diligent
Fun, Fair & Respectful

About The Role

The Assistant Community Manager (ACM) plays a critical support role within the community management team. This position is designed to bridge the gap between Administrative Assistants and Community Managers by taking on higher-level administrative and operational responsibilities. The ACM ensures that architectural requests, compliance communications, vendor contracts, and other critical tasks are managed accurately and efficiently. This role enables Community Managers to focus on client relationships, board guidance, and strategic community management - while providing a clear professional development pathway toward a full Community Manager role.

Qualifications

Required

Minimum 1.5 years of administrative or property management support experience
Strong organizational and multitasking skills
Excellent verbal and written communication skills
Strong demonstration of City Property’s Core Values
Proficient with Microsoft Office Suite and property management software (training provided)
Ability to interact professionally with homeowners, vendors, and board members
Detail-oriented with strong follow-through on assignments

Preferred

Completion of or active enrollment in the CMCA (Certified Manager of Community Associations) certification program

Primary Responsibilities

Architectural Requests

Review and process homeowner architectural modification requests
Ensure requests meet association guidelines and communicate approvals or denials
Maintain accurate records in the association's management system

Compliance Management

Respond to homeowner calls, emails, and compliance inquiries in a timely and professional manner
Process homeowner-submitted violations and document all follow-up communication
Support Community Managers in monitoring and resolving escalated violations

Vendor & Contract Management

Assist in securing, reviewing, and filing vendor contracts
Maintain organized contract records for assigned communities

Board Packages & Insurance

Prepare No Meeting Board Packages
Prepare 10 Day Letters notifying condo owners of insurance deductibles

Additional Responsibilities

Create, publish, and report community survey results
Manage facility reservations
Process lender questionnaires outside the scope of Escrow and Disclosure
Maintain association notes and coordinate reserve study updates
Lead and train on 1–2 topics or processes related to your position on a weekly or bimonthly basis
Other duties as assigned

Career Path

The ACM role is an intentional stepping stone toward a full Community Manager position. Team members who complete their CMCA certification and demonstrate strong performance will be eligible for promotion - generally after one year, or at a timeline determined by their hiring manager.

Perks & Benefits