Communications Technician II - Voice & UC Systems

Infojini Inc; Chicago (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

Infojini Inc is looking for a Communications Technician II in Chicago, IL. The role requires monitoring and diagnosing communications networks, responding to customer inquiries, and documenting service tickets. Candidates should have an Associate's degree in electronics or a related field and at least three years of experience troubleshooting voice communications. Proficiency in software applications and knowledge of test equipment is preferred. A valid driver's license is necessary. This is a contract position with a possibility of extension.

Qualifications

• Must possess a valid driver's license.
• Proficient with various hand tools.
• Experience troubleshooting voice communications infrastructure.

Responsibilities

• Monitor, diagnose, and implement repair of communications networks.
• Respond to customer questions regarding the communications system.
• Document tickets accurately in ServiceNow.

Skills

Digital and analog circuitry

Data transmission techniques

Customer Service

Communication skills

Software knowledge (Microsoft applications)

Education

Associates degree in electronics or related field

Tools

ServiceNow

Communications test equipment

Job description

Infojini Inc is looking for a Communications Technician II in Chicago, IL. The role requires monitoring and diagnosing communications networks, responding to customer inquiries, and documenting service tickets. Candidates should have an Associate's degree in electronics or a related field and at least three years of experience troubleshooting voice communications. Proficiency in software applications and knowledge of test equipment is preferred. A valid driver's license is necessary. This is a contract position with a possibility of extension.