Voice Operations Technician II — On-Call & Field Support
uchicago
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Job summary
The University of Chicago's OPS ITS - Voice Operations team is seeking an experienced Communications Technician to maintain, troubleshoot, and repair voice equipment across university sites. You will provide Tier 1 and 2 support under the Voice Operations Technical Lead, and participate in a 24/7 on-call rotation and project work.
Requires a high school diploma or GED, an associates degree in electronics, and technical training.
Qualifications
- Minimum three years of experience troubleshooting voice communications infrastructure.
- Background in academic and/or healthcare environments preferred.
- Union membership and valid driver's license are required.
Responsibilities
- Provide Tier 1 and 2 support and participate in a 24/7 on-call rotation.
- Monitor, diagnose, and repair voice networks and equipment.
- Enter incidents in ServiceNow and maintain accurate history.
- Assist carriers with access to University closets and equipment.
- Install communications equipment and coordinate with engineers and vendors.
- Train and guide new Communication Technicians and maintain inventory.
- Provide coverage for remote sites as needed.
Skills
Education
Tools
Job description
The University of Chicago's OPS ITS - Voice Operations team is seeking an experienced Communications Technician to maintain, troubleshoot, and repair voice equipment across university sites. You will provide Tier 1 and 2 support under the Voice Operations Technical Lead, and participate in a 24/7 on-call rotation and project work.
Requires a high school diploma or GED, an associates degree in electronics, and technical training.
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