Communications Technician

cityofconroe; Conroe (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Employee assistance program

Paid time off

Pool membership

Job summary

The City of Conroe is seeking a Communications Technician to operate the Transit Communication Center, handling radio, telephone and teletype messages while receiving emergency calls and dispatching service.

Ideal candidates will have a high school diploma or GED, be at least 18 years old, and possess at least one year of transit dispatcher or scheduler experience. A valid Texas CDL with Passenger Endorsement is preferred.

Qualifications

• High school diploma, GED or equivalent.
• Must be 18 years or older.
• Minimum of one year experience as transit service dispatcher or scheduler.

Responsibilities

• Operate the Transit Communication Center.
• Receive and transmit messages via radio, telephone and teletype.
• Receive emergency calls and dispatch service.
• Maintain situational awareness and coordinate dispatch actions as needed.

Skills

Computer skills

Customer service

Verbal communication

Multi-tasking

Education

High school diploma or GED

Job description

ACCEPTING INTERNAL APPLICANTS ONLY AT THIS TIME

JOB SUMMARY

Communications Technician shall be responsible for the operation of the Transit Communication Center. These duties include, but not limited to, receiving and transmitting messages via radio, telephone and teletype; receiving emergency calls for service; and dispatching calls for service.

QUALIFICATIONS

Education and Experience:

High school diploma, GED or equivalent. Must be 18 years or older. Minimum of one year experience as transit service dispatcher or scheduler.

Special Requirements:

• Possession of a valid class "C" Texas Commercial Driver's License with Passenger Endorsement.

Knowledge, Skills and Abilities:

• Knowledge of basic computer skills.
• Skill in customer service/relations.
• Ability to demonstrate multi-tasking skills are a necessity and applicants must have effective verbal communications skills.
• Ability to work different shifts and to respond to work on short notice when emergency situations arise.
• Ability to listen, comprehend and apply information received simultaneously.
• Ability to multi-task and handle stressful situations.
• Ability to attend in-service training courses as required.
• Ability to teach new employees when required.
• Ability to report for duty at the scheduled time when called in.
• Ability to follow established guidelines/policies, and to understand and apply the rules of confidentiality.
• Ability to communicate, verbally and in writing, using the English language.
• Ability to work extended periods of time in a smoke free workplace.

PHYSICAL DEMANDS

The work is light and requires exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: balancing, crouching, fingering, grasping, handling, hearing, kneeling, lifting, pulling, pushing, reaching, repetitive motions, speaking, standing, talking and walking.

BENEFITS

The City of Conroe offers great benefits such as medical, dental, vision, and life insurance, retirement plan, employee assistance program, paid time off and free membership at the City's pool and recreation center facilities. Starting salary for this position is $18.29 hourly.

The City of Conroe is an Equal Opportunity Employer

Must pass background check and pre-employment substance abuse screening as a condition of employment. This position is considered safety-sensitive, as defined by the Federal Transit Administration (FTA); thus, it is subject to random drug and alcohol testing and all other types of substance abuse tests as described in the policy. Upon offer of employment, must successfully pass the DOT CDL physical exam and maintain a physical condition, as monitored by periodic CDL re-examinations, which allows completion of all assigned duties. A motor vehicle record check will be required.