911 Emergency Communications Supervisor

A Hiring Company; Aspen (CO); On-site; USD 92,507 - 109,869; Full time

Job summary

A Hiring Company in Aspen, Colorado is seeking a Dispatch Supervisor to lead Emergency Communications Specialists at the Pitkin County Regional Emergency Dispatch Center. The role entails supervising public safety communications, providing leadership, and maintaining operational data while ensuring compliance with laws.

Candidates should have at least one year of experience in emergency communications and hold a High School Diploma or GED. Responsibilities also include addressing public inquiries and managing daily staffing coverage.

Qualifications

• One year of experience as 911 Senior Emergency Communications Specialist at Pitkin County.
• Must pass a thorough background investigation.
• Terminal Operator certification for NCIC and CCIC required.
• Valid Colorado Driver’s License and acceptable Motor Vehicle Record.

Responsibilities

• Supervises public safety communications system including emergency and non-emergency calls.
• Provides frontline leadership and oversight of daily operations.
• Answers inquiries from the public and explains guidelines.
• Compiles and maintains operational data and summary reports.

Skills

Clear communication

Delegating directions

Handling multiple tasks

Organizing work

Teamwork

Education

High School Diploma or GED

Job description

Job Summary

Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.

Responsibilities

Supervises the functions of the public safety communications system including emergency and non-emergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment.

Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage.

Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.

Compiles and maintains operational data; reviews and maintains activity logs, and creates summary reports; processes administrative reports and personnel action forms.

Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.

Qualifications

One year of experience as 911 Senior Emergency Communications Specialist at Pitkin County (equivalent to 3+ years as 911 Emergency Communications Specialist), or a senior‑level in another department or function in public safety dispatch.

High School Diploma or GED equivalent.

Must pass a thorough background investigation.

Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required.

Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.

Knowledge

• Clear and concise communication relaying details accurately.
• Principles and practices of public administration.
• Public policy processes.
• Communicating clearly and concisely and relaying details accurately.

Skills

• Delegating and communicating directions clearly.
• Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
• Working efficiently both independently and as part of a team.
• Organizing and prioritizing work to meet deadlines.
• Developing, understanding, interpreting, and communicating policies and procedures.
• Establishing and maintaining effective working relationships.

Work Environment

Work is performed in a standard office environment, and in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.

EEO Statement

The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.

Compensation Details

Compensation details: 92507-109869 Yearly Salary