Emergency Communications Specialist - 911 Dispatch

Stryker Corporation; Greeley (CO); On-site; Confidential; Full time

Job summary

Stryker Corporation is seeking an Emergency Communications Specialist to act as the vital link between citizens and first responders. The role requires handling calls, assessing situations, and documenting incidents in CAD while supporting public safety operations in a demanding environment.

The position emphasizes calm professionalism, quick decision making, and ongoing education, with availability across all shifts and overtime as needed to ensure public safety services.

Qualifications

• High School Diploma or GED is required.
• Minimum 2 years experience in a customer service oriented role.
• Preferred experience in a public safety emergency communications center.
• Must pass background checks and screening prior to employment start date.
• Must obtain CO CCIC/NCIC certification and AED/EMD certs within required timelines.

Responsibilities

• Promptly answer incoming emergency and non-emergency phone calls.
• Assess the situation and determine the correct course of action.
• Enter incident details into CAD and generate/update calls for service.
• Monitor and respond to radio traffic quickly and accurately.
• Track unit activity and status and disseminate information timely.
• Support public safety services by monitoring multiple systems.
• Execute field unit requests quickly and accurately.
• Remain calm and provide exceptional customer service.
• Engage in ongoing continuing education and shift work as needed.

Skills

Typing 40 wpm

Age 21+

Background check

Criminal background check

Education

High School Diploma/GED

Job description

The Emergency Communications Specialist is a highly skilled public safety professional who serves as the vital link between citizens and first responders. The Emergency Communications Specialist enjoys a demanding, fast paced environment, thrives under pressure, and is passionate about continually pursuing the highest level of excellence while serving the community and supporting public safety.

Emergency Communications - 95%

• Promptly answer incoming emergency and non-emergency phone calls.
• Quickly assess the situation being reported and determine the correct course of action.
• Efficiently generate accurate calls for service or update existing calls by entering incident details into the computer aided dispatch system.
• Continually monitor and quickly respond to radio traffic.
• Accurately track unit activity and status.
• Ensure the timely and accurate dissemination of information.
• Monitor a variety of public safety communications systems to support the delivery of public safety services.
• Quickly and accurately execute requests from field units.
• Remain calm and composed at all times.
• Provide exceptional customer service.
• Engage in ongoing continuing education.
• Maintain availability to work all shifts (days, evenings, nights, weekends, and holidays) with hours and days off subject to change, sometimes on short notice.
• Maintain availability to work overtime shifts as needed.
• Maintain consistent and reliable attendance during scheduled work hours including assigned overtime shifts.
• Maintain on-call availability and the ability to report within 2 hours of being called in during scheduled on-call hours.

Other Duties as Assigned - 5%

Other duties may be assigned. Any one position may not include all duties listed, nor do the listed examples include all duties which may be found in positions of this class.

Required Education

High School Diploma/GED

Experience Qualifications

2 years Experience in a customer service focused role

Preferred Experience

Previous experience working in a public safety emergency communications center

Skills and Abilities

• Be at least 21 years of age.
• Minimum typing speed of 40 wpm.
• Must pass a background check prior to employment start date.
• Candidate must pass criminal background check prior to employment start date.

Licenses and Certifications

• DL NUMBER - Driver License, Valid and in State Maintain a valid license for the duration of employment Upon Hire Required
• CPR - Cardiac Pulmonary Resuscitation within 60 Days Required
• Must pass a substance use screening prior to employment start date. Required
• Must be able to obtain Colorado Crime Information Center (CCIC)/National Crime Information Center (NCIC) certification and maintain certification for the duration of employment Upon Hire Required
• Must be able to obtain Internal Academies of Emergency Dispatch (IAED) Emergency Medical Dispatching (EMD) certification within six months of employment and maintain certification for the duration of employment Upon Hire Required
• CCIC/NCIC Certification Preferred
• IAED EMD Certification Preferred
• American Heart Association CPR Certification Preferred
• Pre-employment substance screening is required for this position.
• This position is subject to a pre-employment drug screening. Employment is contingent upon successfully passing the screening in accordance with Weld County policy.