Dispatch Supervisor

Priority Ondemand; Old Hickory (TN); On-site; USD 42,000 - 54,000; Full time

Job summary

Priority Ondemand is seeking a Dispatch Supervisor in Old Hickory, TN to oversee the communications center and support staff, ensuring adherence to First Call policies and culture.

The role requires EMT-I and Emergency Medical Dispatch certifications, a high school diploma, and strong customer service and organizational skills. A six-month introductory probation applies to new hires.

Qualifications

• High School Diploma or GED.
• Excellent customer service skills.
• Computer skills: Microsoft Office, Excel, Word.
• Good organizational skills.
• Must be certified at the EMT-I level.
• Must be certified in Emergency Medical Dispatch.

Responsibilities

• Oversees the day-to-day operations of the communications center.
• Gathers all necessary information to dispatch calls.
• Answering the phone in the communications center.
• Completes monthly schedule.
• Gathers all necessary information to dispatch calls.
• Provides feedback to employees as needed.

Skills

Customer service

Microsoft Office

Excel

Word

Organizational skills

Education

High School Diploma or GED

EMT-I certification

Emergency Medical Dispatch certification

Job description

Overview

The Dispatch Supervisor is responsible for fulfilling the operational needs of the Director of Administration and employees. They are to set an example for employees and to support employees in meeting the standards of the First Call policies, protocols and culture. The Dispatch Supervisor directly supervises the communications employees. Employees hired into this position are subject to a six month introductory probationary period.

Responsibilities

• Oversees the day-to-day operations of the communications center
• Assists with compliance
• Completes monthly schedule
• Works as a dispatcher
• Answering the phone in the communications center
• Gathers all necessary information to dispatch calls
• Effectively manages the units
• Provides feedback to employees as needed

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• Excellent customer service skills
• Computer skills: Microsoft Office, Excel, Word
• Good organizational skills
• Must be certified at the EMT-I level
• Must be certified in Emergency Medical Dispatch

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit for long periods. There is some walking, bending and kneeling required in this position. While performing duties of this job, the employee is regularly required to use hands and fingers for typing and filing. Vision and hearing are required to perform this job while answering the telephone and entering call data into the computer.

Working Environment

The normal working conditions for this job are indoors. Frequent interruptions, work pressure, difficult personalities, and changing deadlines are all a part of this job. The employee will occasionally be required to attend meetings/training, some of which may take place outside of regular working hours.

Disclaimer: The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.