Communications Specialist – Product Communications

Delta Air Lines, Inc.; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Job summary

Delta Air Lines, Inc. is seeking a Communications Specialist to shape and amplify the brand's ground travel and onboard experiences.

The role reports to the General Manager, Product Communications and coordinates with cross-functional teams to ensure consistent storytelling from check-in to lounge experiences. The ideal candidate will craft integrated plans for announcements, milestones and product launches, while developing media strategies and internal communications.

Qualifications

• Bachelor's degree in communications or related field (preferred).
• Strong writing, messaging, and storytelling abilities.
• Experience in corporate or product communications a plus.

Responsibilities

• Thread communications strategy for connected onboard experience and day-of-travel product portfolio.
• Develop integrated communications plans for announcements, milestones and launches.
• Create media materials and proactive storytelling opportunities.
• Develop internal and external content including News Hub stories and leader talking points.
• Provide strategic counsel to business leaders and product teams throughout the lifecycle.

Job description

Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

• Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
• Support reputation management and reactive communications as needed.