Communications Specialist – Product Communications

Delta Air Lines; Atlanta (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

401(k) with company contributions

Paid time off

Health benefits

Flight privileges

Job summary

Delta Air Lines is seeking a Communications Specialist (Grade 7) to shape and amplify the brand’s ground, travel, and onboard experience storytelling. You will develop integrated plans, collaborate with Airport Customer Service and product teams, and craft media materials for key initiatives and launches.

You’ll provide strategic counsel, create internal and external content, and help manage reputation. A strong background in corporate communications and storytelling across multiple media is

Qualifications

• Requires strong communication skills and ability to influence executives.
• Experience in corporate communications, PR or marketing communications.
• Ability to manage multiple initiatives and partner with cross‑functional teams.

Responsibilities

• Shape and amplify brand storytelling for ground and onboard experiences.
• Develop integrated comms plans for announcements, milestones and launches.
• Create media materials, briefings and proactive storytelling opportunities.
• Provide strategic counsel to leaders and product teams through development cycles.
• Coordinate with cross-functional teams to ensure consistent messaging across touchpoints.
• Support reputation management and reactive communications as needed.

Skills

Strategic thinking

Analytical mindset

Stakeholder management

Proactiveness

Teamwork

Problem solving

Leadership

Storytelling

Media relations

Balance priorities

Diplomacy

Verbal & written communication

Project coordination

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Job description

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

Delta is seeking a dynamic and experienced communications professional to shape and amplify the brand’s ground experience, day-of travel and connected onboard experience storytelling. The Communications Specialist (Grade 7) of Product Communications will report to the General Manager, Product Communications and have a direct line into the GR10 – Channels, Sync – for both ground and onboard experience continuity.

• Thread the needle and support communications strategy for Delta's connected onboard experience and day-of-travel product portfolio, specifically ground experience and digital hard product storytelling.
• Develop integrated communications plans for customer-facing initiatives, including announcements, milestones and product launches.
• Partner with Airport Customer Service and other cross-functional teams to communicate innovations that make travel more seamless for customers.
• Develop media strategies, briefing materials, key messages and proactive storytelling opportunities.
• Develop pitch materials, lists and execute media outreach in support of all programs.
• Create internal and external communications content, including News Hub stories, leader talking points, media materials and employee communications.
• Provide strategic counsel to business leaders and product teams throughout the product development lifecycle.
• Liaise and remain flexible between the Product and Commercial GMs where needed; thread ground experience product storytelling from Delta One check-in to the Lounge and onboard.
• Support reputation management and reactive communications as needed.

What You Need To Succeed (Minimum Qualifications)

• Is at least 18 years of age and has authorization to work in the United States.
• Must be performing satisfactorily in present position
• Possesses a high school diploma, GED, or high school equivalency.
• Embraces diverse people, thinking, and styles.
• Consistently prioritizes safety and security of self, others, and personal data.
• Strategic, solutions-oriented approach and ease working collaboratively across teams
• Passion for measurement and analysis to gain results and prioritize work
• Working knowledge of Microsoft Word, Excel, PowerPoint, and Outlook is crucial
• Minimum of 5 years' experience in Corporate Communications, Public Relations and/or Marketing Communications, including day-to-day relationships with Senior Executives
• Ability to move seamlessly between critical thinking and tactical execution and juggle competing priorities
• Ability to act as strategic counsel to and cultivate constructive relationships with individuals at all levels
• Ability to proactively keep work moving – building, shaping and planning against the next big announcement – as opposed to acting on a reactive basis
• Diplomacy, positivity, keen problem-solving, critical thinking, and the ability to receive and deliver constructive criticism
• Strong team orientation and relationship-building skills; predisposition to seek and integrate diverse viewpoints
• Honesty, integrity, respectfulness, perseverance, and servant leadership – and the ability to foster these core Delta values and bring out the best in team members
• Excellent verbal and writing capabilities, storytelling expertise in multiple mediums, media relations expertise

What Will Give You a Competitive Edge (Preferred Qualifications)

• Proven experience in strategic communications, media relations, and brand storytelling.
• Communications experience in the airline industry with both external and internal audiences.
• Experience developing and mentoring teams.
• A natural, proven collaborator with expertise for connecting dots across the broader Global Communications team.

Benefits And Perks To Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience, Servant Leadership, and Teamwork – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way.

Why You'll Love Delta

• Competitive salary, industry-leading profit sharing program, and performance incentives
• 401(k) with generous company contributions up to 9%
• Paid time off including vacation, holidays, paid personal time, maternity and parental leave
• Comprehensive health benefits including medical, dental, vision, short/long term disability and life benefits
• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages
• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health
• Domestic and International space-available flight privileges for employees and eligible family members
• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint
• Recognition rewards and awards through the platform Unstoppable Together
• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies
• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare