Communications Specialist - PRN

BHS; Richmond (VA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

Preventive Plan

Retirement Plans

Flimp Decisions

Job summary

Baptist Health is seeking a Patient Access – Communications Specialist PRN to direct incoming calls, greet visitors, and provide information with courtesy. The role requires monitoring alarms, processing work orders, and communicating urgent information quickly.

As a PRN position, responsibilities flex with patient needs; qualifications include a high school diploma, one year of customer service, and comfort with common computer applications.

Qualifications

• High school diploma or equivalent required.
• At least one year of customer service experience.
• Comfortable using common computer applications.

Responsibilities

• Answer switchboard and information desk telephones professionally.
• Greet visitors in a professional and courteous manner.
• Provide information to walk-up visitors and patients.
• Monitor alarms and emergency telephones and communicate information quickly.
• Receive and process work orders in a timely and professional manner.

Skills

Customer service

Communication

Telephone etiquette

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Summary

Job Description:

Job Title: Patient Access – Communications Specialist PRN

Job Summary:

Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner. Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner. Provide information to walk-up visitors and patients in a courteous and professional manner. Job Description:

• Answer switchboard and information desk telephones in a professional and courteous manner and accurately connecting the caller with either the extension or information they need.
• Greet visitors in a professional and courteous manner.
• Consistently ensure positive customer interactions
  • Manages difficult or emotional individual situations
  • Responds promptly to individual needs
  • Responds to requests for service and assistance
  • Fulfils commits to individuals

Requirements:

• High school diploma or equivalent
• One year customer service experience
• Comfortable using common computer applications

Benefits: PRN (As Needed)

• Preventive Plan

• Retirement Plans

• Flimp Decisions - Flimp Decisions will help you pick the best value plan option given your expected medical needs. The proprietary algorithm provides a personalized financial analysis and recommendation, considering both premium and expected out-of-pocket cost (copays, etc.), as well as other important plan features.

Baptist Health is an Equal Employment Opportunity employer.