PBX Operator - PRN

BHS; Lexington (VA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Tuition Assistance

Maternity Leave

Paternity Leave

Paid Time Off

Bereavement Leave (pets)

PTO Sell Back

PTO Donation

Employee Support Fund

Job summary

Baptist Health Lexington is seeking a PBX Operator (PRN) to manage incoming calls, monitor alarms, and route information to patients and staff with courtesy and professionalism.

The role emphasizes quick communication and accurate information handling, supporting patients, visitors, and clinical teams in a hospital setting. A high school diploma and one year of customer service experience are required.

Qualifications

• High school diploma or equivalent.
• One year customer service experience.

Responsibilities

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
• Provide information to walk-up visitors and patients in a courteous and professional manner.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Summary

Job Description:

The PBX/Switchboard Department serves as the central communication hub for Baptist Health Lexington, supporting patients, visitors, team members, and clinical staff across the hospital. The department is staffed 24/7, providing continuous support to clinical operations, security, and patient services. With a focus on professionalism, excellent customer service, and attention to detail, PBX/Switchboard contributes significantly to the smooth, safe, and efficient functioning of the organization.

PBX Operator

PRN

Job Description:

• Direct incoming calls from the switchboard and patient information lines in a courteous and professional manner.
• Monitor alarms and emergency telephones in the switchboard and communicate necessary information quickly. Receive and process work orders in a timely and professional manner.
• Provide information to walk-up visitors and patients in a courteous and professional manner.

Requirements:

• High school diploma or equivalent
• One year customer service experience

Benefits:

• Tuition Assistance up to $6,000 annually
• Company paid Maternity and Paternity Leave
• 5 days Paid Time Off available upon hire
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support

Work Experience

Education

Baptist Health is an Equal Employment Opportunity employer.