Communications Specialist (Portuguese Interpreter)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 34,440 - 38,572; Full time

Job summary

Cape Cod Hospital in Hyannis, MA is seeking a Communications Specialist (Interpreter) to facilitate multilingual communication between clinicians and patients. The role involves in-person, telephone, and tele-interpretation across clinical settings, upholding ethics and confidentiality.

Required are a High School Diploma or GED and interpreter training; multilingual abilities and computer skills are essential. The position offers 35 hours weekly, with occasional weekends and holidays.

Qualifications

• High School Diploma or GED required with basic technical training.
• Two years of college preferred; medical interpreter experience preferred.
• Medical Interpreter course required with proof of completion.
• National certification preferred; multiple language proficiency valued.
• Fluency in English and one or more foreign languages is required.

Responsibilities

• Provide medical interpretation in consecutive, simultaneous and sight translation modes.
• Interpret face-to-face, over the phone, and via video for clinicians and patients.
• Relate medical information accurately while maintaining confidentiality and ethics.
• Assist with scheduling interpreters and coordinating translation needs.

Skills

Fluent English

Second language

Education

High School Diploma or GED

Two years of college (preferred)

Medical interpreter experience (preferred)

Medical Interpreter Course (required)

National Certification (preferred)

Tools

Computer skills

Job description

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Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/

Job Description - Communications Specialist (Interpreter) (260729-50012088)

Job Description

Communications Specialist (Interpreter) - ( 260729-50012088 )

Purpose of Position : Facilitates effective communications services and communication between clinicians and patients and facilities within Cape Cod Healthcare for whom English is not the primary language.

Description :

• Under the direction of the manager, the incumbent serves as a medical interpreter for patients and staff and supports the operations of the department, in the consecutive, simultaneous, and sight translation modes.
• Provides consecutive interpretation face to face, over the phone, and by video in all clinical settings, in line with national interpreter standards of practice and code of ethics.
• Relays medical information between speakers of two different languages in compliance with all office and hospital policies and procedures, particularly relating to patient confidentiality and informed consent, passing performance of competencies listed in the IMIA and NCIHC Standards of Practice, and the Code of Ethics
• Assists department with on-the-job training and mentoring of interpreter internships.
• Responds and schedules requests for interpreters and effective communications services.
• Helps facilitate successful delivery of services to linguistically diverse consumers.
• Provides interpreting services between patients and clinicians during in-person and tele-interpreting, both written and orally.
• Acts as a liaison between staff and patients within Cape Cod Healthcare entities.
• Ability to accurately translate and edit written documents for all facilities. Strong writing skills and understanding of translation process
• Arranges for interpreter services for patients and assists with the coordination of translation needs, as necessary, including the use of the language lines and video units.
• Assists with marketing and community outreach activities.
• Selects appropriate mode of interpretation for each situation. Interprets with highest degree of accuracy and completeness in consecutive, simultaneous and sight translation modes.
• Self-corrects, understands own linguistic limitations, seeks clarification and accepts correction
• Picks up cues from encounter participants regarding level of understanding and/or need for clarification
• Understands language as an expression of culture, recognizes the underlying assumptions of each party about medicine, the encounter, the illness etc.; uses this understanding to empower patient and provider to better understand each other.
• Intervenes as intercultural mediator when communication is compromised by culture-bound messages.
• Avoids generalizations and stereotyping.
• Projects positive attitude about the department and the hospital, and offers services to ensure positive experience.
• Works as a team with colleagues and providers
• Addresses concerns raised during or after an encounter by encouraging provider to make appropriate referral and/or assisting with making of appointment with right resource and booking interpreter as needed
• Organizational skills: - works well under pressure to manage stressful situations - flexible to meet scheduling needs and handle often unpredictable changes - sound judgment and confidence - ability to handle multiple tasks - detail-oriented and accurate
• Educates, trains, supports and orients new and current staff for all Cape Cod Healthcare entities.
• Compiles information and prepare reports regarding patient, visitors, families and employee interpreter encounters.
• Maintain a strict adherence to patient’s rights, community services and CCHC policies, especially confidentiality issues.
• Support the office operations by answering the phone, taking requests, calling patients to confirm appointments, document encounters on the interpreter tracking system, do data entry, verify and schedule future appointments when necessary, do general troubleshooting, filing and photocopying.
• Utilize on-line computer systems such as Outlook, and other hospital software.
• Work with special projects as assigned.
• Participates in diversity program implementation and design as directed by management.
• Perform other work-related duties as assigned or requested.

Qualifications :

• High School Diploma or GED plus a minimum of one year basic technical training.
• (Preferred) Twoyears of college
• (Preferred) Oneor moreyearsexperienceas amedical interpreter in a healthcare setting, where interpreting was a primary function of the job.
• Medical Interpreter course required. Must have proof of successfully completed minimum60 hours Medical Interpreter Courseor National Certification per language.
• (Preferred) Completion of a Medical Interpreting program offered at a college level
• (Preferred) National Certification(e.g. NBCMI, CCHI, NCIHC)
• Fluency in English and one or more foreign languages, both oral and written, with a minimum of AdvancedMid proficiency level according to ACTFL - http://www.actfl.org/files/public/Guidelinesspeak.pdf preferred
• Ability to accurately work in consecutive mode and sight translate into and from working language(s).
• Must speakboth fluent English andanyone or moreof the following languages: Portuguese, Spanish, or Hattian Creole.
• Trilingual candidates preferred.
• Valid USDriver’sLicense. May be required to drive to various CCHC locations.
• Proficient computer skills required.
• Translator Course preferred.
• High level of customer service and a positive approach. Good interpersonal, organizational, and time-management skills
• Familiarity and ability to work with diversity of cultural/socio-economic background.
• General knowledge of cultural backgrounds of patients to be served
• Must pass the CCHC Medical Interpreters testorthird-party Medical Interpreter Exam.

Schedule Details : 35 Hours Per Week, Monday-Friday, 6p-1a, Occasional Weekends and Holidays

Organization

Cape Cod Hospital

Primary Location

Massachusetts-Hyannis

Annual/Hourly : Hourly

Hiring Pay Range : $ 25 - $ 28

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.

Beware scam interview requests

Cape Cod Healthcare has been made aware of an instance in which a potential scammer has attempted to impersonate CCHC leadership and request chat interviews. Please note this is not our process and we will never direct you to interview solely through web-based chat. For any questions about available job opportunities or to learn more about our interview process please visit our careers page: https://www.capecodhealth.org/careers/