Communications Specialist II: Front Desk & Campus Support

Trident Tech

Charleston, Northern (SC, KY)

Hybrid

USD 38,000 - 52,000

Full time

14 days+

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Job summary

Trident Technical College is seeking a Communications Specialist for the Office of Admissions to answer and transfer calls on a multi-line system, delivering exceptional customer service and accurate information to students, staff, and the public. You will triage requests, route inquiries to the proper department, and stay current on campus activities to provide timely guidance.

Applicants should have a high school diploma and relevant experience, with flexibility to work evenings or weekends as

Qualifications

High school diploma and 2+ years in communications, switchboard or public-facing roles.
Excellent customer service and clear communication skills.
Familiarity with telephone equipment, telecom practices, and campus computer programs.

Responsibilities

Answer and process calls on a multi-line system, provide information, and forward to appropriate departments or public safety.
Triages caller requests, answers questions, and routes or follows up with the caller.
Provide routine information and stay updated on campus activities to assist callers.
Perform receptionist duties and assist on committees as assigned.