Public Communications & Front Desk Specialist

Trident Technical College; Charleston (SC); On-site; USD 35,000 - 48,000; Full time

Job summary

Trident Technical College in Charleston, SC is seeking a Communications Specialist in the Office of Admissions. You will answer and transfer calls, provide information, and support a positive image for the college through professional, friendly service.

The role requires a high school diploma and experience in communications or related public-facing work; the ideal candidate has strong customer service skills, knowledge of telephone equipment, and the ability to work independently, including

Qualifications

• High school diploma and experience in communications, switchboard operations, clerical accounting, billing, or working with the general public.
• Excellent customer service and the ability to communicate clearly and effectively.
• Knowledge of telephone equipment, telecommunications practices, and relevant computer programs.
• Ability to establish and maintain effective working relationships with students, faculty, staff, and community members.
• Ability to work independently, exercise sound judgment, and perform efficiently in a fast-paced environment.
• Flexible schedule, including occasional evenings and weekends as needed.

Responsibilities

• Answers and forwards calls on a multi-line system, providing exceptional customer service and information.
• Triages caller requests for information and routes calls to appropriate departments or public safety.
• Provides campus information and stays updated on daily activities to assist callers.
• Performs receptionist duties and serves on committees as requested.

Skills

Communication skills

Customer service

Telephone handling

Professionalism

Education

High school diploma

Tools

Telephone system

Switchboard operations

Job description

Trident Technical College in Charleston, SC is seeking a Communications Specialist in the Office of Admissions. You will answer and transfer calls, provide information, and support a positive image for the college through professional, friendly service.

The role requires a high school diploma and experience in communications or related public-facing work; the ideal candidate has strong customer service skills, knowledge of telephone equipment, and the ability to work independently, including