Communications Specialist

Great Plains Health; North Platte (NE); Presencial; USD 40.000 - 60.000; Jornada completa

Descripción de la vacante

Great Plains Health seeks a Communications Specialist to manage day-to-day operations in the communications center. The role involves operating the PBX and EMS radio systems, responding to alarms, and coordinating mass notification during emergencies.

The incumbent will maintain physician on-call schedules and ensure timely communication with staff across departments while upholding confidentiality and patient privacy at all times.

Formación

• Strong customer service orientation and courtesy in interactions with staff and patients.
• Clear, respectful communication with team members and leaders.
• Ability to handle confidential information per policies and laws.

Responsabilidades

• Operate PBX telephone and EMS radio systems with accuracy.
• Monitor alarms and respond per procedure for blood bank, pharmacy, and medical gas systems.
• Maintain physician on-call schedules and update contact preferences.

Conocimientos

Customer service

Communication

Teamwork

Confidentiality

Stress management

Alarm response

Herramientas

PBX system

EMS radio system

Mass Notification System

Descripción del empleo

Communications Specialist - $500 Sign on bonus

Job Description:

Will receive an additional $500 after successfully completing 6 months of employment in this role

The communications specialist will know the capabilities and operation of the communications center at Great Plains Health.

Essential Functions:

• Communicates effectively and openly in operations activities. Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers. Follows the customer service guidelines established by the organization. Fosters trust in relationships with workforce members.
• Operates well in stressful situations. Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System.
• Consistently demonstrates effective cooperative behavior with other members of the health care team.
• Strictly abides by Confidentiality Guidelines and respects patient privacy.
• Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms.
• Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan.
• Maintains Physician on-call schedules.
• Creates, updates, documents and maintains physician contact preference information.
• Communicates with every workforce member as necessary.
• Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors.