Communications Specialist -$500.00 Sign on bonus

Great Plains Health; North Platte (NE); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus after 6 months

Job summary

Great Plains Health in North Platte, NE seeks a Communications Specialist for the Call Center. The role supports hospital communications, transfers calls, and follows strict confidentiality to protect patient privacy.

The position emphasizes teamwork, reliability, and accurate handling of critical information across multiple systems. The team seeks a patient-focused communicator who performs well under pressure, maintains security of sensitive data, and helps coordinate notifications during

Qualifications

• Operates PBX and related communications equipment with care.
• Maintains confidentiality and patient privacy in all interactions.
• Communicates clearly with internal and external customers.

Responsibilities

• Communicates effectively with customers and follows service guidelines.
• Operates hospital communications equipment and paging systems.
• Transfers calls and keeps stakeholders informed as needed.
• Adheres to confidentiality rules and patient privacy requirements.
• Assists with alarms and safety procedures as part of the team.

Skills

PBX systems

EMS radio systems

Mass Notification Systems

Tools

PBX phone system

EMS radio system

Mass Notification System

Job description

Great people. Great careers. Join the team at Great Plains Health, where you can be a part of something, well, great. Job Title: Communications Specialist Cost Center: Call Center Job Description: Will receive an additional $500 after successfully completing 6 months of employment in this role The communications specialist will know the capabilities and operation of the communications center at Great Plains Health.

Essential Functions

• 1. Communicates effectively and openly in operations activities. Demonstrates courtesy, diplomacy, and tact in interactions with internal and external customers. Follows the customer service guidelines established by the organization. Fosters trust in relationships with workforce members.
• 2. Operates well in stressful situations. Operation of PBX telephone system, EMS radio system; voice, overhead, digital paging systems, and Mass Notification System.
• 3. Consistently demonstrates effective cooperative behavior with other members of the health care team.
• 4. Strictly abides by Confidentiality Guidelines and respects patient privacy.
• 5. Effectively monitors and accurately follows procedures in response to special equipment alarms including blood bank, pharmacy and medical gas alarms.
• 6. Effectively alerts special medical, security, and safety response teams such as the Code Blue, Code Pink, Trauma Team Activation, Disaster Plans, Security, Fire and Bomb plan.
• 7. Maintains Physician on-call schedules.
• 8. Creates, updates, documents and maintains physician contact preference information.
• 9. Answers phone calls. Transfers phone calls.
• 10. Communicates with every workforce member as necessary.
• 11. Follows hospital rules, policies, and procedures as well as applicable laws and standards including those that are established for safe patient care and prompt reporting of patient safety issues and errors.

Join us. Join great. Join the dynamic team at Great Plains Health and be a part of something truly exceptional. At Great Plains Health, we embody a culture defined by authenticity, integrity, and a genuine commitment to listening to both our patients and each other. As a member of our team, you'll experience a supportive environment where collaboration is key, and every voice is valued. We work together seamlessly, leveraging our collective strengths to provide the highest quality care to our community. Passion drives us forward, propelling us to constantly strive for excellence in everything we do. If you're seeking a rewarding career in healthcare surrounded by like-minded individuals who share your dedication and enthusiasm, Great Plains Health is the place for you. Come join us and be part of a team that's making a real difference every day. We are rooted in passion. We pursue excellence, innovation and world-class quality every day. Here, you'll find a team that works together in the interest of unmatched patient care. You'll find positive attitudes, advanced technology and a collegial culture. You'll find an appreciation for the healthcare roles and a commitment to professional growth. Here, you’ll find purpose and connection in an independent hospital driven to inspire health and healing by putting our patients firstalways.