OPERATOR- COMMUNICATIONS

LE101 North Mississippi Medical Center, Inc; Portland (OR); On-site; USD 22,000 - 33,000; Full time

Job summary

North Mississippi Health Services is seeking a Communications Operator to serve as the primary telecommunications contact across a multi-location hospital system. You will handle calls, paging, and information delivery with a focus on empathy and accuracy.

The role requires staying calm during emergencies, managing high call volumes, and maintaining log records while following privacy guidelines. Training for telecom systems is provided, with rotating shifts including nights and weekends.

Qualifications

• Clear verbal communication skills.
• Strong listening and customer service abilities.
• Ability to manage high call volumes and emergencies.

Responsibilities

• Answer incoming calls for the hospital system in a courteous, professional manner.
• Route calls to departments, clinics, and providers.
• Initiate paging, overhead announcements, and emergency notifications.

Skills

Clear communication

Active listening

Call handling

Calm under pressure

Basic computer skills

Attention to detail

Hospital knowledge

Shift work

Education

High School Diploma

Tools

Telecom systems

Job description

We believe a career is more than just a career - it's a calling. Our teammates' \"True North\" is what calls them to health care; it's their passion. At North Mississippi Health Services, we believe in helping you leverage and connect that passion with a much greater purpose that impacts people you know and love.

Department: 10009370 Contact Center Work Shift: Job Description: The Communications Operator at North Mississippi Health Services serves as the primary telecommunications contact for a multi location hospital system.

JOB FUNCTIONS

Telephone and Paging Services

• Receives and answers incoming calls for the hospital system in a courteous and professional manner.
• Routes calls accurately to hospital departments, clinics, providers, and system locations.
• Initiates and manages paging, overhead announcements, and emergency notifications according to policy.
• Maintains on call schedules and ensures calls are directed to the correct on call personnel.

Communication Support

• Provides clear, accurate information to callers regarding departments, locations, and services.
• Communicates effectively with hospital staff and leadership during routine and urgent situations.
• Serves as a communication link during emergency events, following established protocols.
• Maintains confidentiality of patient and hospital information at all times.

Customer Service

• Provides respectful, responsive service to patients, families, visitors, employees, and external callers.
• Demonstrates empathy and professionalism when handling distressed or urgent calls.
• Supports service excellence standards, including AIDET and CARES practices where applicable.
• Performs service recovery by escalating concerns according to established procedures.

Emergency and After Hours Support

• Responds appropriately to emergency calls and situations following hospital policies.
• Activates emergency codes, disaster notifications, or call trees as required.
• Supports after hours and weekend communication needs for all hospital locations.

Documentation and Recordkeeping

• Documents calls, pages, and communications as required by policy.
• Maintains accurate communication logs and schedules.
• Reports communication issues or system malfunctions to appropriate personnel.

Compliance and Safety

• Adheres to all NMHS policies, procedures, and guidelines.
• Complies with local, state, and federal regulations related to patient privacy and telecommunications.
• Supports a safe and secure communication environment by following established safety protocols.

Teamwork

• Works collaboratively with hospital departments, security, nursing units, and leadership.
• Provides flexible coverage across shifts, including nights, weekends, and holidays as required.

Knowledge Skills and Abilities

• Clear verbal communication skills
• Strong listening and customer service skills
• Ability to manage high call volumes
• Ability to remain calm in emergency or high-stress situations
• Basic computer skills and ability to learn telecommunications systems
• Attention to detail and accurate call routing
• Knowledge of hospital departments and services
• Ability to work rotating shifts, including nights and weekends
• Maintains confidentiality and professionalism

Physical Demands

A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing. Constantly
• Walking. Frequently
• Sitting. Rarely
• Lifting/Carrying. Frequently 50 lbs
• Pushing/Pulling. Frequently
• Climbing. Occasionally
• Balancing. Occasionally
• Stooping/Kneeling/Bending. Frequently
• Reaching/Over Head Work. Frequently
• Grasping. Frequently
• Speaking. Occasionally
• Hearing. Constantly
• Repetitive Motions. Constantly
• Eye/Hand/Foot Coordinations. Frequently

Salary Range: $15.83 - $23.74

Education:

High School Diploma, GED, or Project Search Graduate | Business Administration/Management | Required Certifications:

North Mississippi Health Services is a large rural health care system with state-of-the-art facilities in Mississippi and Alabama. We have career opportunities ranging from inpatient hospital care to 70+ rural health and specialty clinics, a variety of outpatient, women's and behavioral health services and many additional support services. Our team of over 7,000 works together every day toward our shared mission - to continuously improve the health of the people of our region.