Technical Communications and Creative Specialist

American business solutions inc; Jackson (MS); On-site; USD 65,000 - 90,000; Part time

Job summary

American business solutions inc. in Jackson, MS seeks a Technical Communications and Creative Specialist to support PMO documentation, digital design, and technical writing across multiple channels.

The role emphasizes creating accessible content, managing content repositories, and coordinating with editors, IT, and vendors to ensure timely, high-quality deliverables for statewide initiatives.

Qualifications

• Bachelor’s degree in a related field (Information Services, English, Communications, etc.)
• 7+ years of effective communication, organizational, and time management skills
• 7+ years of writing, editing, and visual communication skills; adaptable across platforms
• 7+ years in process optimization and internal documentation
• 7 years of ability to work independently and in teams
• 5-7 years in graphic design, digital media, or communications
• 5-7 years with tools listed (Office, Adobe CC, SharePoint, Teams, Smartsheet, Confluence, Lucidchart, SAP BN)

Responsibilities

• Coordinate PMO tasks and documentation for projects and collaborations
• Partner with staff, editors, writers, IT and vendors to manage projects from concept to delivery
• Lead cross-functional meetings to discuss projects, tasks and processes
• Develop dashboards and monitoring tools to track progress
• Create print and digital collateral adhering to brand standards
• Ensure accessibility standards (WCAG) for digital deliverables
• Maintain end-user documentation and training materials for systems
• Manage document repositories and version control across agencies

Skills

Communication

Writing & Editing

Process optimization

Teamwork

Graphic design

Education

Bachelor’s degree or higher

Tools

Microsoft Office

PowerPoint

Excel

Word

Adobe Creative Cloud

Illustrator

Photoshop

InDesign

SharePoint

Teams

Workfront

Google Workspace

Smartsheet

Confluence

Lucidchart

SAP Business Network

Job description

Technical Communications and Creative Specialist

Job Id : A 8240

Posted Date : 10/16/2026

Experience : -

Job Type : Contractual

Location : Jackson, MS

Overview

Responsibilities

• Project Management and Collaboration
  • Assist the Project Management Office (PMO) and agency divisions with tasks and documentation for new and ongoing projects.
  • Partner with staff, editors, writers, IT, and external vendors to manage projects from concept through delivery.
  • Lead cross-functional meetings to discuss projects, tasks, and process documentation.
  • Internal and external agency communications, both written and verbal.
  • Assist in developing and executing strategic communications plans that integrate both digital and offline tactics.
  • Coordinate timelines, resources, and workflows to ensure high-quality, on-time deliverables.
  • Develop dashboards and monitoring tools for users to track project and/or task progress.
• Digital Communications and Design
  • Concept, design, and produce print and digital collateral – such as infographics, presentations, whitepapers, eBooks, etc. – while adhering to industry and agency brand standards
  • Manage and create engaging content for websites, social media platforms, and other digital assets
  • Support campaigns that align with organizational objectives, monitor trends, analyze performance, and track metrics
  • Contribute fresh ideas and creative approaches that enhance audience engagement and organizational visibility.
  • Ensure digital communications and design deliverables meet accessibility standards, including WCAG guidelines, to support inclusive access across digital platforms and materials.
• Technical Writing
  • Develop and maintain implementation and operational documentation to include deployment guides, system configuration documentation, operational procedures, and other project documentation.
  • Maintain end-user documentation and training materials including user guides, training manuals, job aids, online help content, and knowledge base documentation to support system implementation and ongoing operation.
  • Review agency applications and websites using user feedback and project metrics to recommend improvements to content quality and user experience.
• Information Governance and File Management
  • Create and maintain agency document repositories (e.g., SharePoint, Smartsheet) and ensure the documentation is updated as operational processes, tasks, requirements and system functionality evolve.
  • Includes initial setup, organization, version numbering, file indexing, and staff training or assistance.
  • Initiate and manage a statewide Document Scanning project to digitize paper documents located in each county office and the state office working with a Vendor selected through a bidding process. Includes establishing document naming and numbering conventions to ensure the documents will be unique, traceable, and easy to retrieve by the staff in a digital library. Conduct periodic reviews to audit the naming and numbering conventions to ensure they are supporting the agency process workflows and audit requirements.
  • Maintain documentation standards, templates, version control processes, and documentation governance procedures to ensure consistency and traceability across all project documentation.
• CCWIS and Federal Compliance Support
  • Coordinate, prepare and maintain federally required documentation for a CCWIS system to ensure compliance with regulations and guidance issued by the ACF and the Children’s Bureau.
  • Work with the Project Management Office (PMO) and the Finance Division to prepare the required federal information and incorporate it into the required templates. This includes the Advanced Planning Documents (APDs) and updates, and the Operational APDs (OAPDs), supporting narratives, and related documentation required to obtain and maintain federal approval and funding for the CCWIS system. Support responses to federal review comments, documentation requests, and audit inquiries from ACF, the Children’s Bureau, or other oversight bodies.
  • Document system architecture, modular design, functionality, and technical implementation methods to demonstrate compliance with CCWIS regulations (45 CFR 1355 and 1356) and federal system certification expectations.

3

Scoring Method

Criteria Score Percentage Must equal 100%

• Resume 30
• Interview 30
• Price 30
• Preferred Experience 10

Required Skills/Experience

Provide the minimum required skills and/or experience the contractor must possess to qualify for this position. These requirements will be transferred to the Score Sheet and candidates without these requirements reflected on their resume will NOT be presented to the manager for consideration.

• Bachelor’s degree or higher in related field (such as Information Services, English, Communications, etc.)
• Effective communication, organizational, and time management skills. 7+ years
• Strong writing, editing, and visual communication skills; adaptive style for different platforms and audiences. 7+ years
• Proficiency in process optimization and internal documentation. 7 years
• Ability to work independently as well as collaboratively within a team. 7 years
• Professional experience in graphic design, digital media, or communications. 5-7 years
• Tools: Microsoft Office Suite (PowerPoint, Excel, Word), Adobe Creative Cloud (Illustrator, Photoshop, InDesign), Microsoft SharePoint, Microsoft Teams, Adobe Workfront, Google Workspace, Smartsheet, Confluence, Lucidchart, SAP Business Network. 5-7 years

Preferred/Not Required

• Provide any skills/experience that would be helpful for the candidate to possess but not required. Examples: Previous supervisory experience, WebLogic experience helpful, etc.
• Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years
• Knowledge of User Experience (UX) design. 5-7 years
• Experience with accessibility standards (WCAG). 5-7 years
• Experience with communications related to child welfare

Skills

• Experience working with information systems, cloud technologies, data analysis, or technology implementation projects. 5-7 years
• Knowledge of User Experience (UX) design. 5-7 years
• Experience with accessibility standards (WCAG). 5-7 years