Communications Specialist

Massachusetts Port Authority; Boston (MA); On-site; USD 67,000 - 89,000; Full time

Job summary

Massachusetts Port Authority (Massport) is recruiting a Communications Specialist to manage communications and dispatch resources for routine and emergency operations across BOS and Massport properties. You will coordinate with FAA and partner agencies, monitor security systems, and ensure compliance with TSA and Massport protocols.

The role requires strong technical and communication skills, with eligibility through a degree in aviation management or a Public Safety Dispatcher Certification,

Qualifications

• Bachelor's Degree and related aviation work experience or
• Bachelor’s Degree in Aviation Management and related aviation work experience or
• Public Safety Dispatcher Certification and related experience.

Responsibilities

• Manage critical communications and dispatch resources for routine and emergency situations across Massport properties.
• Oversee gate and aircraft parking plans, monitor systems for compliance, and maintain accurate records.
• Coordinate with FAA, Massport Operations, and partner agencies to issue reports and communicate field conditions.
• Monitor security systems, respond to alarms, and maintain TSA Massport protocol compliance while supporting training.

Skills

Technical skills

Communication skills

Education

Bachelor's Degree in Aviation Management

Public Safety Dispatcher Certification

Job description

The Massachusetts Port Authority is Going Above and Beyond™ for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Massport’s Boston Logan International Airport (BOS) serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Communications Specialist (Bargaining Unit, Local Union No. 25), you thrive in fast-paced, high-stakes environments where safety and operational continuity are paramount. You stay calm under pressure, make quick and sound decisions, and communicate clearly with diverse stakeholders. Your ability to multitask, maintain situational awareness, and adapt to changing conditions ensures accuracy and compliance at all times. With strong attention to detail, integrity, and a collaborative mindset, you keep operations running smoothly while responding effectively to both routine and emergency situations.

What you will do:

• Manage critical communications and dispatch resources for routine and emergency situations, ensuring timely and accurate response across Massport properties.
• Oversee gate and aircraft parking plans, monitor systems for compliance, and maintain accurate records to support safe and efficient airport operations.
• Coordinate with FAA, Massport Operations, and partner agencies to issue reports, communicate field conditions, and address operational or safety concerns.
• Monitor security systems, respond to alarms, and maintain compliance with TSA and Massport protocols while supporting emergency response and training new team members.

What you offer:

• Must meet one of three eligibility paths (please see detailed job description below)
  • Bachelors Degree and related aviation work experience.
  • Bachelor’s Degree in Aviation Management and related aviation work experience.
  • Public Safety Dispatcher Certification and related experience.
• Possess strong technical and communication skills.
• Ability to qualify in four separate areas: Card Access; Gate Control; Operations; and Fire Alarm dispatch.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. Our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment

The salary range for this position is $1,465.00 - $1,953.00 weekly.

The Communications Specialist (Bargaining Unit, Local Union No. 25) is critical to ensuring the safety, security, and efficiency of Massport operations by managing all communications, coordinating emergency responses, and maintaining compliance with federal and organizational standards. Through proactive monitoring, resource dispatch, and collaboration with key stakeholders, it supports Massport’s mission to deliver safe, secure, and seamless transportation services.