Public Service Representative w/Language

Massachusetts Port Authority; Boston (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Work/life balance

Inclusive culture

Opportunities for growth

Safe, healthy, and secure work env.

Supporting the people and businesses

Achieving results and positive impact

Being good neighbors

Protecting the environment

Job summary

Massachusetts Port Authority is seeking a Public Service Representative w/ Language at Boston Logan International Airport. You will be the face of the airport, resolving inquiries and complaints to ensure passenger satisfaction while adapting to changing situations and following safety protocols.

The role emphasizes clear communication, teamwork, and cultural sensitivity. Requirements include a high school diploma (preferred), at least 2 years of customer service experience, bilingual abilities,

Qualifications

• High School diploma preferred but not required.
• Minimum of 2 years of customer service experience interacting with the general public in retail, hospitality, travel, or transportation industry.
• Bilingual capabilities, passing verbal foreign language tests.
• Ability to obtain a Massport Security Badge and U.S. Customs Seal.

Responsibilities

• Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
• Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
• Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.
• Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.

Skills

Communication

Customer service

Cultural sensitivity

Teamwork

Education

High School diploma or equivalent

Job description

The Massachusetts Port Authority is Going Above And Beyond for your career. We are a dynamic organization that connects people and businesses to the global community by air, land, and sea. Our employees are essential in moving planes, cargo, and cruise ships safely, efficiently, and sustainably. We are an economic engine, managing real estate assets where people live, work, and play. Together, the properties we own and operate generate $20 billion for the region’s economy.

Boston Logan International Airport serves as a vibrant gateway to New England and beyond, seamlessly connecting global travelers and ensuring the satisfaction of millions. Driven by a steadfast commitment to safety and security, environmental stewardship, convenience, and exceptional customer service, we take pride in fostering meaningful connections between people, cultures, and opportunities. Through innovative collaboration, embracing sustainability, and serving as an economic catalyst for our communities, we cultivate a thriving and welcoming hub that fuels the growth and prosperity of our region.

ABOUT YOU

As a Public Service Representative w/ Language (Bargaining Unit, Local 25) you are the face of the airport and drive all customer-centric initiatives at Boston Logan International Airport. You excel in communication and embrace diversity, resolving inquiries and complaints to ensure passenger satisfaction. Adapting seamlessly to changing situations, you maintain a strong focus on delivering outstanding customer service. Your commitment to teamwork, cultural sensitivity, and attention to detail contribute to creating a positive and welcoming environment. You are prepared to handle emergencies, follow protocols, and actively contribute to the goal of enhancing the airport experience for our passengers.

What you will do:

• Staff information booths, providing ground transportation options, accommodations, and event assistance to passengers.
• Serve as an Airport Ambassador, ensuring passenger flow and public safety at key points.
• Promote Boston and New England through explanation of tourist attractions, hospitality services, and Logan Modernization.
• Operate display systems, providing relevant airline/airport information, managing paging and lost and found services, and assisting with ADA inquiries.

What you offer:

• High School diploma preferred but not required. Ability to communicate in standard English.
• Minimum of 2 years of customer service experience interacting with the general public in retail, hospitality, travel, or transportation industry.
• Bilingual capabilities, passing verbal foreign language tests.
• Ability to obtain a Massport Security Badge and U.S. Customs Seal.

WHAT WE OFFER

Collaboration with colleagues at all levels of leadership from all different disciplines, from Aviation to Maritime and beyond. Every day is different at Massport and the breadth of our impact on the Massachusetts region through our facilities provides many opportunities for our employees to grow, learn, and explore the many areas of our business. We support and take pride in the employees that make those connections possible each and every day.

• Work/life balance
• A supportive and inclusive culture
• Opportunities for growth
• Providing safe, healthy, and secure work environment
• Supporting the people and businesses of New England
• Achieving results and having positive impact
• Being good neighbors in the communities we serve
• Protecting the environment