Communications Representative, PRN, Shift Varies

Huntsville Hospital; Decatur (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dedicated communications representative to manage the main phone system and assist with critical communication tasks. This role is vital for ensuring effective internal and external communication while adhering to strict confidentiality and emergency protocols. The ideal candidate will possess a solid understanding of PBX operations and demonstrate excellent voice quality and keyboard skills. Join a team that values service excellence and plays a crucial role in patient care and safety.

Qualifications

• Working knowledge of PBX telephone system operations.
• Quality voice tone and keyboarding skills are essential.

Responsibilities

• Operate the Telephone System Console and direct calls.
• Monitor alarms and respond to emergency situations.
• Maintain confidentiality and follow HIPAA regulations.

Skills

PBX telephone system operations

Keyboarding skills

Quality voice tone

Education

High school diploma

Job description

Overview

Job Summary: The communications representatives are responsible for operating the main DGH phone system console. They must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms.

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision, and values.

Responsibilities

Key Responsibilities / Essential Functions

1. Operate the Telephone System Console according to procedures.
2. Receive calls, answer questions of callers, relay calls, and effectively use paging systems.
3. Operate TDDY according to policy.
4. Follow procedures to complete the Switchboard paging log for each paging request.
5. Document unusual events in the log book and report them to appropriate hospital staff according to procedure.
6. Utilize interpretation services and/or consult with Alabama Relay Service as required to aid communication for the hearing impaired.
7. Utilize computerized programs to expedite the relay of calls.
8. Monitor and respond to alarms and codes according to policy.
9. Respond to “on call personnel” requests.
10. Review and understand Emergency Plans and respond accordingly.
11. Maintain confidentiality, follow HIPAA regulations, and dispose of confidential forms according to policy.

Qualifications

Minimum Knowledge, Skills, and Experience Required:

• Working knowledge of PBX telephone system operations; keyboarding skills; quality voice tone.

Education: High school diploma

Experience: Previous healthcare and/or PBX experience highly desirable