Communications Representative, PRN, Shift Varies

Huntsville Hospital; Decatur (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking communications representatives to manage their main phone system console. This role involves answering and directing calls, monitoring alarms, and ensuring effective communication, including utilizing interpretation services for the hearing impaired. Ideal candidates will possess experience with PBX systems and demonstrate a commitment to confidentiality and patient care. Join a dedicated team where your skills will contribute to the hospital's mission of providing excellent service and support to the community.

Qualifications

• Working knowledge of PBX telephone system operations.
• Previous healthcare and/or PBX experience highly desirable.

Responsibilities

• Operates Telephone System Console according to procedures.
• Monitors and responds to alarms and codes according to policy.
• Maintains confidentiality and follows HIPAA regulations.

Skills

PBX telephone system operations

Keyboarding skills

Quality voice tone

Education

High school diploma

Job description

Overview

Job Summary: The communications representatives are responsible for operating the main DGH phone system console. They must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms.

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision, and values.

Responsibilities

Key Responsibilities / Essential Functions

1. Operates Telephone System Console according to procedures.
2. Receives calls, answers questions of callers, relays calls, and effectively uses paging systems.
3. Operates TDDY according to policy.
4. Follows procedures to complete the Switchboard paging log for each paging request.
5. Documents in log book unusual events and reports to appropriate Hospital Staff according to procedure.
6. Utilizes interpretation services and/or consults with Alabama Relay Service as required to aid communication for the hearing impaired.
7. Utilizes computerized programs to expedite the relay of calls.
8. Monitors and responds to alarms and codes according to policy.
9. Responds to “on call personnel” requests.
10. Reviews and understands Emergency Plans and responds accordingly.
11. Maintains confidentiality, follows HIPAA regulations, and disposes of confidential forms according to policy.

Qualifications

Minimum Knowledge, Skills, and Experience Required:

Working knowledge of PBX telephone system operations; keyboarding skills; quality voice tone.

Education: High school diploma

Experience: Previous healthcare and/or PBX experience highly desirable