Communications Rep, PRN, Shift Varies

Huntsville Hospital Health System; Decatur (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established healthcare provider is seeking a dedicated PBX Operator to manage phone communications and ensure efficient call routing. This role is crucial for maintaining clear communication within the hospital and assisting in monitoring alarms. Ideal candidates will possess strong keyboarding skills and a quality voice tone, ensuring professionalism in every interaction. Join a team committed to excellence in patient care and operational efficiency, where your contributions will support the vital communication needs of the healthcare environment.

Qualifications

• Working knowledge of PBX telephone system operations.
• Experience in healthcare and/or PBX operations is highly desirable.

Responsibilities

• Operate the Meridian Telephone System Console and manage calls.
• Monitor alarms and respond to emergency situations as per policy.

Skills

PBX telephone system operations

Keyboarding skills

Quality voice tone

Education

High school diploma

Job description

Overview

Job Summary: The PBX/Operators are responsible for operating the main DGH phone system console. Operators must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms.

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Responsibilities

Key Responsibilities / Essential Functions

Operates Meridian Telephone System Console according to procedures.

Receive calls, answer questions of callers, relay calls, and effectively use paging systems.

Operate TDDY according to policy.

Follows procedures to complete the Switchboard paging log for each paging request.

Document in log book unusual events and report to appropriate Hospital Staff according to procedure.

Utilize Interpretation services and/or consult with Alabama Relay Service as required to aid communication for the hearing impaired.

Utilize computerized programs to expedite the relay of calls.

Monitor and respond to alarms, codes according to policy.

Responds to “on call personnel” requests.

Reviews and understands Emergency Plans and responds accordingly.

Maintains confidential information follows HIPAA regulations, and disposes of confidential forms according to policy.

Qualifications

Minimum Knowledge, Skills, Experience Required: Working knowledge of PBX telephone system operations; keyboarding skills; Quality voice tone.

Education: High school diploma

Experience: Previous healthcare and/or PBX experience highly desirable