Communications Representative, PRN, Shift Varies

Huntsville Hospital Health System; Decatur (AL); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking communications representatives to manage their main phone system. This role involves answering and directing calls, monitoring alarms, and ensuring effective communication, especially for the hearing impaired. Ideal candidates will possess a working knowledge of PBX systems and demonstrate a commitment to confidentiality and HIPAA compliance. Join a dedicated team where your skills can make a significant impact in a healthcare setting, ensuring smooth communication and support during critical moments.

Qualifications

• Knowledge of PBX operations and keyboarding skills.
• Experience in healthcare or PBX roles is highly desirable.

Responsibilities

• Operate the telephone system console and direct calls.
• Monitor alarms and respond to emergency situations.
• Maintain confidentiality and follow HIPAA regulations.

Skills

PBX telephone system operations

keyboard skills

quality voice tone

Education

High school diploma

Job description

Overview

Job Summary: The communications reps are responsible for operating the main DGH phone system console. They must appropriately answer and direct all internal and external phone requests. Additional responsibilities include assisting in monitoring fire and code alarms.

Demonstrates through behavior Decatur Morgan Hospital’s mission, vision and values.

Responsibilities

Key Responsibilities / Essential Functions

• Operates Telephone System Console according to procedures.
• Receives calls, answers questions of callers, relays calls, and effectively uses paging systems.
• Operates TDDY according to policy.
• Follows procedures to complete the Switchboard paging log for each paging request.
• Documents in log book unusual events and reports to appropriate Hospital Staff according to procedure.
• Utilizes interpretation services and/or consults with Alabama Relay Service as required to aid communication for the hearing impaired.
• Utilizes computerized programs to expedite the relay of calls.
• Monitors and responds to alarms and codes according to policy.
• Responds to “on call personnel” requests.
• Reviews and understands Emergency Plans and responds accordingly.
• Maintains confidentiality, follows HIPAA regulations, and disposes of confidential forms according to policy.

Qualifications

Minimum Knowledge, Skills, Experience Required:

Working knowledge of PBX telephone system operations; keyboarding skills; quality voice tone.

Education: High school diploma

Experience: Previous healthcare and/or PBX experience highly desirable