Communications Representative - Communications Center - PRN - Shift Varies

Huntsville Hospital Health System; Huntsville (AL); On-site; USD 30,000 - 40,000; Full time

Job summary

An established healthcare provider is seeking a dedicated individual to join their team as a switchboard operator. In this vital role, you will be the first point of contact for callers, providing essential information and facilitating connections to various departments. With a commitment to excellence, this organization offers a supportive environment where you can grow your skills and contribute to a community-focused mission. Enjoy comprehensive benefits, including medical, dental, and tuition assistance, while being part of a team that values your well-being and professional development.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Tuition Assistance

On-site Training

Employee Discounts

Childcare Services

Health and Wellness Programs

Qualifications

• Previous experience in customer service, receptionist, or dispatch role preferred.
• Must be able to type 25 WPM and operate automated telephone equipment.

Responsibilities

• Answers telephones and greets all callers professionally.
• Facilitates referrals to area physicians and services.

Skills

Customer Service

Communication Skills

Keyboard/PC/Windows Skills

Medical Terminology

Education

High School/GED

Tools

Aionex Focus System

Automated Telephone Equipment

Job description

Overview

Answers telephones, greeting all callers in a professional manner. Responsible for facilitating referral to area physicians, hospitals, and community services. Listens to requests from patients or customers and accurately dispatches requests and information to the appropriate persons. Accurately communicates and dispatches Emergency Codes utilizing the Aionex Focus system. Promptly and accurately initiates offline procedures when indicated. Responsibilities include maintaining equipment, activity logs, and checklists. Answers multiple incoming telephone lines to the hospital switchboard. Obtains necessary information and transfers calls to the correct department or patient room extension. Provides information to callers as appropriate.

Qualifications

Minimum Knowledge, Skills, and Experience required:

• Education: High School/GED required.
• Experience: Previous experience in customer service, receptionist, or dispatch role preferred.
• Additional Skills/Abilities: Must possess Keyboard/PC/Windows skills. Must be able to type 25 WPM; automated telephone equipment operation skills desired. Excellent communication skills necessary. Familiarity with medical terminology desired.

About Us

Highlights of our hospitals

Huntsville Hospital was recently named Best Regional Hospital and #2 in Alabama by U.S. News & World Report. With 971 beds, a specialized Orthopedic & Spine Tower, a Level III Regional Neonatal ICU, and the largest Emergency Department and Level 1 Trauma Center in the state with our own specialized Red Shirt Trauma Program, there are many opportunities to apply your knowledge and skills. We are a certified Primary Stroke Center and named "One of the Top 100 Hospitals in the Nation with Great Heart Programs." From six cath labs and four EP labs to multiple medical and step-down units, you can continually grow your skillset! We offer a training center on campus for continuing education, Shared Governance Program, Clinical Ladder for professional development, The Daisy Award, and if you are a new grad, a Nurse Residency Program to help you transition from student to professional nurse. We care about you and your well-being by offering an excellent benefits package, childcare, health and wellness programs, an onsite employee pharmacy, a free health clinic, tuition assistance, and much more. We are committed to creating a diverse environment and proud to be an equal opportunity employer. We are a partner to the U.S. Army’s Partnership for Your Success (PaYS) program. Ask us about incentives and additional opportunities.

Huntsville Hospital Benefits:

We are committed to providing competitive benefits. Our benefits package for eligible employees includes medical, dental, vision, life insurance, flexible spending; short-term and long-term disability; several retirement account options with 401K organization match; nurse residency program; tuition assistance; student loan reimbursement; on-site training and education opportunities; Employee Discounts to phone providers, local restaurants, tickets to shows, apartment applications, and much more!

Learn more about Huntsville Hospital Health System:

• Careers: https://careers.hhsys.org/careers-home
• Benefits: https://careers.hhsys.org/us/en/benefits
• Education & Professional Development: https://www.huntsvillehospital.org/education
• Life In Huntsville: https://www.huntsvillehospital.org/about-huntsville-al