Communications Operator - 2nd Shift

AHS Vista LLC; Waukegan (IL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan

Paid time off (PTO)

Professional development opportunities

Job summary

AHS Vista LLC is looking for a dedicated Communications Operator at Vista Medical Center in Waukegan, Illinois. In this role, you will ensure effective communication within the hospital by answering and routing calls, responding to emergencies, and maintaining communication systems. The position requires strong verbal communication skills, a high school diploma, and preferably prior customer service experience. Benefits include competitive salary, health insurance, paid time off, and opportunities for professional development.

Qualifications

• Previous experience in a customer service or communications role preferred.
• Familiarity with medical terminology and hospital operations is a plus.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Answer and route all incoming calls to appropriate departments.
• Monitor and operate the hospital's paging system.
• Maintain accurate records of all communication logs and dispatches.

Skills

Verbal communication skills

Ability to multitask

Problem-solving skills

Attention to detail

Education

High School diploma or equivalent

Tools

Communication systems (phone, radio, paging)

Job description

Overview:

Vista Medical Center is seeking a dedicated and reliable Communications Operator to join our team. As a Communications Operator, you will be the central point of contact for hospital staff, patients, and external callers, ensuring the smooth and efficient operation of all communication systems within the facility.

Responsibilities:

• Answer and route all incoming calls to the appropriate department or individual.
• Respond to emergency calls and assist in coordinating appropriate responses.
• Monitor and operate the hospital's paging system, ensuring timely communication.
• Relay messages and notifications between departments, physicians, staff, and patients.
• Assist in coordinating emergency alerts and alarms, following established protocols.
• Maintain accurate records of all communication logs and dispatches.
• Provide information to visitors, patients, and callers in a courteous and professional manner.
• Ensure that all hospital communication systems are functioning properly and elevate issues when necessary.
• Assist with other administrative tasks as required by the department.

Requirements:

• High School diploma or equivalent.
• Previous experience in a customer service or communications role preferred.
• Strong verbal communication skills and a clear phone voice.
• Ability to multitask and handle high-pressure situations.
• Familiarity with medical terminology and hospital operations is a plus.
• Ability to operate various communication systems, including phone, radio, and paging systems.
• Excellent problem-solving skills and attention to detail.
• Ability to work a flexible schedule, including nights, weekends, and holidays as required.

Benefits:

• Competitive salary and benefits package.
• Health, dental, and vision insurance.
• Retirement savings plan.
• Paid time off (PTO) and holidays.
• Professional development opportunities.