Communications Center Operator

VMP Healthcare and Community Living; West Allis (WI); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Dental & Vision Insurance

Life Insurance

403b Retirement Plan

Paid Time Off

Educational Opportunities

Job summary

VMP Healthcare and Community Living is seeking a Communications Center Operator to serve as the vital voice connecting residents, staff, and emergency teams. You will answer calls, direct urgent information, and coordinate emergency communications with calm professionalism.

This onsite, part-time role on the 1st shift (Wed–Fri, 7am–3pm) offers benefits including dental/vision, life insurance, a 403b retirement plan, and PTO, with no weekend work and opportunities for education and career

Qualifications

• High school diploma.
• One to three months related experience or equivalent combination of education and experience.

Responsibilities

• Maintain full working knowledge of emergency procedures and facility codes.
• Respond to and document emergency codes according to departmental policies.
• Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.).
• Make timely emergency and general announcements via the public address system.
• Answer all incoming calls promptly, politely, and professionally.
• Direct calls to the appropriate parties or take detailed messages.
• Follow answering service protocols and maintain strict confidentiality.
• Uphold the department's greeting standards and service expectations.
• Greet and register visitors, directing them to the appropriate locations.
• Provide accurate directions throughout the VMP campus.
• Maintain a courteous, positive, and professional demeanor in all interactions.
• Page staff, residents, and others as required, ensuring clarity and professionalism.
• Adhere to procedural guidelines for public address announcements.
• Use discretion to minimize resident disturbances.
• Page digital and text pagers as needed.

Education

High school diploma

Job description

Be the Calm in the Storm — Join VMP Healthcare as a Communications Center Operator!

Are you quick-thinking, poised under pressure, and passionate about helping others? VMP is looking for a confident and compassionate Communications Center Operatorto be the vital voice connecting our residents, staff, and emergency teams. In this pivotal role, you’ll be the first point of contact—whether it's answering incoming calls with professionalism, directing urgent information swiftly, or coordinating emergency response communications with precision and care. If you thrive in fast-paced environments and take pride in being the calm, reassuring presence during critical moments, we want you on our team.

VMP is dedicated to delivering comprehensive senior healthcare and community living services in alignment with our core values; Integrity, Respect, Compassion, Excellence, Teamwork, Community, and Fun.

Our vision is to spearhead the evolution of the senior living industry towards a dynamic future, driven by innovative and resident-focused clinical and administrative solutions.

Onsite

• Hiring for PART-TIME on 1st shift -
• Wednesday, Thursday and Friday from 7am-3pm
• Rotating Holidays
• NO WEEKENDS

Compensation: $15.00-$19.00 per hour, dependent on experience

What’s In It For You:

• Insurance: Dental, Vision, Life, Short-Term and Long-Term Disability, Accident and Critical Illness
• Educational Opportunities for Career Advancement
• 403b Retirement Plan and Roth IRA
• Employee Assistance Program
• Paid Time Off

Education Requirements:

• High school diploma
• One to three months related experience or equivalent combination of education and experience.

Essential Functions of the Job:

Security Systems & Emergency Response

• Maintain full working knowledge of emergency procedures and facility codes.
• Respond to and document emergency codes according to departmental policies.
• Provide immediate and accurate notification to all emergency responders (Fire, Rescue, Nursing, Security, etc.).
• Make timely emergency and general announcements via the public address system.

Facility Call Center Operations

• Answer all incoming calls promptly, politely, and professionally.
• Direct calls to the appropriate parties or take detailed messages.
• Follow answering service protocols and maintain strict confidentiality.
• Uphold the department's greeting standards and service expectations.

Reception & Visitor Support

• Greet and register visitors, directing them to the appropriate locations.
• Provide accurate directions throughout the VMP campus.
• Maintain a courteous, positive, and professional demeanor in all interactions.

Paging & Internal Communications

• Page staff, residents, and others as required, ensuring clarity and professionalism.
• Adhere to procedural guidelines for public address announcements.
• Use discretion to minimize resident disturbances.
• Page digital and text pagers as needed.

What you can expect from us upon our receipt of your application:

• The Hiring Manager will contact you within 1-2 business days of your application submission
• Complete 1-2 interview(s) and meet with immediate supervisor and mentor
• Upon receiving the job offer, complete onboarding paperwork through Paycor