COMMUNICATIONS OPERATOR

CalvertHealth; Prince Frederick (MD); On-site; USD 20,664,000 - 28,930,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

Disability insurance

Life insurance

Paid holidays

Education assistance

Free parking

PTO

Job summary

CalvertHealth is seeking a full-time Call Center Associate for the Day Shift (Tues-Sat, 6:45a-3:15p) in Maryland. The role answers and routes patient and physician calls, takes messages, and relays information professionally per hospital policy.

Requirements include a high school diploma or GED and 0-6 months related experience. Weekend and night availability is required. Comprehensive benefits include health, dental, vision, disability, life insurance, and retirement options.

Qualifications

• High school diploma or GED required.
• 0-6 months related experience.
• Weekend and night availability required.

Responsibilities

• Answer incoming calls professionally and promptly.
• Transfer callers as appropriate and take accurate messages.
• Relay complete and accurate information to physicians or staff as per policy.

Skills

Call handling

Communication skills

Medical office terminology

Education

High school diploma or GED

Job description

Full Time , Day Shift , Tues-Sat 6:45a-3:15p

Salary Range $15.00 - $21.00

JOB DESCRIPTION DETAILS

Job Summary :

Knowledgeable in the efficient operation of the hospital's console. Professionally and promptly answers incoming calls; transfers callers as appropriate; answers questions from callers in accordance with established hospital policy. Takes and relays messages. Receives calls from caller/patient in professional and courteous manner, and relates to physician complete and accurate information pertaining to the call received.

Education :

Position requires a high schooldiploma or GED and0- 6 months equivalent combination of education and experience in related area.

Registration/Certification/Licensure :

None listed

Experience :

Position requires 0-6 months related experience.

Other Requirements :

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements.

Position requires weekend and night availability.

Additional Information:

CalvertHealth (CH) offers a comprehensive benefits program designed to enhance the physical, financial, and personal well‑being of our employees. Our comprehensive package includes health insurance options for individuals and families, dental and prescription coverage, as well as supplemental vision benefits, all available starting on the first day of the month following your hire date.

Additional benefits include short‑term and long‑term disability insurance, Basic Life and Accidental Death & Dismemberment (AD&D) coverage, Supplemental Life insurance, six paid holidays with additional floating holiday, education assistance, free parking, discounted meals, and options for FSA/HSA. Paid Time Off (PTO) is accrued hourly each pay period, allowing full‑time employees (working 40 hours per week) to accumulate approximately 145 hours of PTO annually. Employees working fewer hours will have their PTO accrued on a pro‑rated basis. 403(b) Plan with employer match available.