Communications Officer 1

State of Louisiana; Baton Rouge (LA); On-site; USD 42,000 - 52,000; Full time

Job summary

Louisiana State Police Regional Communications Officers play a vital role in supporting law enforcement and the public by handling calls, prioritizing information, and dispatching appropriately. The position emphasizes professionalism, integrity, and compassion in every interaction.

Work involves rotating 12-hour shifts, with day and night coverage, and opportunities for career progression within Communications Officer levels 1–3; compensation reflects qualifications and experience.

Qualifications

• Six months of experience in transmitting and receiving messages by radio or in administrative services.
• Six months of training in a business or clerical curriculum, or fifteen semester hours of college training.

Responsibilities

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries; alert the nearest officer/agent and dispatch as needed.
• Search, enter, modify, and delete records in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Skills

Communicating Effectively

Demonstrating Accountability

Focusing on Customers

Accepting Direction

Building and Supporting Teams

Demonstrating Initiative

Learning Actively

Job description

About This Job

Our mission as Louisiana State Police Regional Communications Officers is to foster safety, efficiency, and unity by providing exceptional communication and support services to law enforcement agencies, communities, and the citizens of the State of Louisiana. Communication Officers are dedicated to upholding the highest standards of professionalism, integrity, and compassion in our work.

An Ideal Candidate Should Possess The Following Competencies

• Communicating Effectively: The ability to convey information, ideas, and emotions using structured communication methods that promote understanding and engagement.
• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers.
• Accepting Direction: The ability to be open and willing to follow guidance or instructions
• Building and Supporting Teams: The ability to combine one’s actions and efforts with others to work towards achieving a common goal.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Learning Actively: The ability to pursue learning, seek feedback, and integrate new knowledge to improve personal and professional performance.

Minimum Qualifications

Six months of experience in transmitting and receiving messages by radio or in administrative services; OR
Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR
Fifteen semester hours of college training.

Necessary Special Requirements

All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.
An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

Job Duties and Other Information

• Receive and respond to informational requests by officers/agents.
• Receive, analyze, prioritize, and respond to general public complaints and inquiries. Alert the nearest officer/agent, dispatch to the location, and relay the information.
• Search, enter, modify, and delete computerized records for vehicle registrations, driver licenses, other licenses, wanted felons, missing persons, unidentified persons or bodies, stolen property, etc. in the appropriate computer database.
• Maintain proper record keeping and update the event log during communications.

Position-Specific Details

Appointment Type

Probational

Career Progression

This position may be filled as a Communications Officer 1/2/3

Work Schedule

Work hours are 12-hour rotating shifts, two weeks days/two weeks nights.

Compensation

The salary offered will be determined based on qualifications and experience. Additionally, this position is eligible for premium pay of up to $2.