Police Communications Officer

University of North Florida; Jacksonville (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

The University of North Florida is hiring for a Public Safety Communications position in Jacksonville, Florida. This role involves ensuring the safety of law enforcement through effective communication systems and coordination in emergencies. Candidates should have a high school diploma and at least one year of relevant experience, with strong verbal communication skills and the ability to handle confidential information. The job requires operating various security systems and serving as a critical information hub for police operations.

Qualifications

• Must possess the ability to work in a confidential environment.
• Must have 20/20 vision with corrective lenses.
• Ability to walk, stoop, bend, lift 40 lbs.

Responsibilities

• Operate police radio and communication systems.
• Monitor alarm systems and notify personnel upon activation.
• Provide support to law enforcement investigations.

Skills

Verbal and written communication

Ability to relate to the public

Computer usage

Following written and oral instructions

Education

High school diploma

1+ years of relevant experience

Job description

General Description / Primary Purpose

This is work ensuring the security of law enforcement officers and facilities through the use of a communication/situation center. This is work ensuring the security of law enforcement officers and facilities through the use of a communication/situation center.

Responsibilities

These responsibilities focus on the successful operation of the bank of equipment necessary for an effective agency, including:

• A police radio base station
• A Florida Crime Information Center/National Crime Information Center teletype terminal
• A telephone and radio recorder system
• A fire and burglar alarm system
• The operation of all types of computer systems in a Public Safety Communications Center

Job Functions

• Operation of police radio base stations; University net pager radio, telephone recording system, microfilm viewer, intrusion alarms, building fire alarm terminal, and coordinating information with surrounding police agencies
• Implementation and performance of all special and emergency procedures
• Coordination of all units responding to emergency situations
• Monitors all alarm systems and notifies personnel upon activation
• Operates the National Crime Information Center/Florida Crime Information Center terminals
• Operates a computer terminal to verify drivers license, personal background, criminal history, and vehicle tag and registration
• Provides support to law enforcement authorities conducting criminal and/or confidential investigations by coordinating and disseminating information relevant to law enforcement operations
• Receives and evaluates calls from the public requesting police assistance in emergencies and non-emergency calls for service
• Acts as a receptionist for the Police Department
• Answers questions, gives information, and makes referrals
• Operates University camera systems and radio/telephone logging devices
• During declared campus emergencies, this position may be required to perform specific job-related duties at a designated off-campus location or place of residence
• Other duties as assigned

Marginal Functions

• All administrative procedures and paperwork required for the successful operation of the Communications Center
• Satisfactory coordination of departmental field activity via radio
• Moving 40 lb. boxes of computer paper, etc.

Departmental Requirements

Preference will be given to applicants who meet the required qualifications and possess the following:

• The ability to relate to the public and communicate verbally and in writing
• Knowledge of correct spelling, punctuation, grammar usage, alphabetizing, and filing
• Must possess the ability to work in a confidential environment due to the sensitivity of information within the department
• Follow written and oral instructions
• Must possess the ability to speak clearly, interpret questions and answer those questions properly
• The ability to use a computer
• Walk, stoop, bend, reach, lift, or otherwise move approximately 40 lb. boxes of computer paper
• Must have 20/20 vision with corrective lenses, all limbs, and the ability to hear, walk, and run if an emergency arises, such as an irate and/or violent person with a gun that poses a life-threatening situation to the PCO and/or anyone within the department

Supervision Exercised

None

Supervision Received

Regular supervision. The incumbent performs routine assignments independently and only unusual problems which may require exceptions to procedures are referred to the supervisor.

Required Qualifications

This position provides essential non-sworn support to law enforcement by operating a Public Safety Communications Center to ensure the safety of officers, facilities, and the campus community. The role centers on managing multiple communication and security systems, coordinating emergency and non-emergency responses, and serving as a critical information hub for police operations.

High school diploma and 1+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. State certification on NCIC/FCIC computer systems are required.

Statement(s) of Understanding

This position requires a background check. In conjunction with the Universitys policy, this position may also require a credit check.