Corporate Communications Specialist

365 Retail Markets; Troy, Northern (MI, KY); On-site; USD 75,000 - 110,000; Full time

Job summary

365 Retail Markets is seeking an experienced Corporate Communications Specialist to drive clear, engaging communications across the organization and strengthen external presence through media relations and executive thought leadership.

Working closely with HR, senior leadership, and marketing, you will translate complex information for employees, manage internal communications calendars, and lead crisis and change communications to ensure timely, consistent messaging aligned with company

Qualifications

• 3-5+ years of experience in corporate communications, internal communications, public relations, or a related field.
• Exceptional writing, editing, and storytelling skills for multiple audiences.
• Demonstrated experience managing internal communications within a growing or complex organization.
• Experience supporting media relations, executive communications, thought leadership, podcasts, interviews, or speaking opportunities.
• Experience developing communications for organizational change, sensitive issues, or crisis situations.
• Strong executive presence and the ability to work with senior leaders.
• Experience partnering with HR on employee communications.
• Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Strong judgment and discretion when handling confidential information.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field preferred.

Responsibilities

• Own and manage the company’s internal communications strategy and day-to-day execution.
• Develop and distribute company-wide announcements, leadership updates, organizational news, and other communications via town halls and internal channels.
• Partner with HR on employee communications related to initiatives, benefits, culture, events, and programs.
• Translate complex or sensitive information into clear communications for employees.
• Develop and maintain an internal communications calendar for timely messaging.
• Identify opportunities to improve employee engagement and connection across the organization.
• Support media relations and executive visibility efforts.
• Identify opportunities for executives to participate in podcasts, interviews, and speaking engagements.
• Manage submission of industry awards and recognition communications.
• Support communications planning for organizational changes, leadership announcements, and crises.
• Develop messaging, FAQs, talking points, and leadership communications for sensitive situations.
• Ensure messaging remains coordinated during periods of change.
• Collaborate with Customer Success, Sales, Support on customer-facing communications.
• Monitor employer-review platforms and coordinate responses with stakeholders.
• Establish guidelines and escalation protocols for public communications.

Skills

Strong writing

Internal communications

Media relations

Crisis communications

Executive communications

Project management

Stakeholder management

Education

Bachelor's degree in Communications

Job description

Description

We are looking for an experienced and highly collaborative Corporate Communications Specialist to support communications across our organization. This role will be responsible for developing clear, engaging communications that keep employees informed and connected, while also helping strengthen our external presence through media relations, executive thought leadership, customer communications, and crisis and change communications.

The ideal candidate is an excellent writer, strategic communicator, and trusted advisor who can move seamlessly between internal and external audiences. This position will sit on the marketing team, but work closely with Human Resources, senior leadership, and other teams across the organization to ensure communications are timely, consistent, thoughtful, and aligned with company priorities and culture.

Internal Communication

• Own and manage the company’s internal communications strategy and day-to-day execution.
• Develop and distribute company-wide announcements, leadership updates, organizational news, and other communications via company town halls and additional internal channels.
• Partner closely with HR on employee communications related to company initiatives, benefits, organizational updates, culture, recognition, events, and other people-focused programs.
• Work with executives and functional leaders to translate complex or sensitive information into clear, thoughtful communications for employees.
• Develop and maintain an internal communications calendar to ensure employees receive timely, coordinated, and relevant information.
• Identify opportunities to improve employee engagement and strengthen connection across the organization.

Media Relations & Executive Communications

• Support the company’s media relations and executive visibility efforts.
• Identify and coordinate opportunities for executives to participate in podcasts, interviews, panels, speaking engagements, and other media opportunities.
• Manage scheduling, preparation, briefing materials, talking points, and follow-up for executive interviews and appearances.
• Support responses to inbound media inquiries and proactively identify opportunities to tell the company’s story.

Industry Awards & Recognition

• Manage the company’s industry awards program, identifying relevant opportunities and maintaining a calendar of submission requirements and deadlines.
• Lead the development and submission of compelling company, executive, product, and employee nominations in partnership with internal stakeholders.
• Track submission outcomes and coordinate communications that promote award wins and recognition across internal and external channels.

Crisis & Change Communications

• Support communications planning and execution for organizational changes, leadership announcements, business disruptions, sensitive employee matters, and other high-impact situations.
• Partner with relevant stakeholders (executive leadership, HR, Marketing, Legal, etc.) to develop clear, timely, and thoughtful communications for employees, customers, partners, and external audiences as appropriate.
• Develop messaging, FAQs, talking points, leadership communications, and communication plans for sensitive or rapidly evolving situations.
• Help establish and maintain crisis communications plans, protocols, templates, and escalation processes so the organization is prepared to communicate quickly and effectively when needed.
• Ensure internal and external messaging remains coordinated and consistent during periods of significant change.

Customer & External Communications

• Partner with Customer Success, Sales, Support and other teams to develop customer-facing communications as needed.
• Support communications related to major company announcements, product or business updates, events, organizational changes, and other initiatives that may impact customers or partners.
• Ensure internal, customer, and external messaging is coordinated and consistent.

Reputation Management

• Monitor employer-review and company platforms, including Glassdoor, Indeed, and Google, and coordinate timely, thoughtful responses with HR, Legal, Marketing, and other stakeholders.
• Identify and report recurring feedback, sentiment trends, and emerging reputational risks, recommending appropriate communications or organizational actions.
• Establish response guidelines and escalation protocols that ensure public communications are consistent, on-brand, and protective of employee, customer, and company confidentiality.

Cross-Functional Partnership

• Serve as a close communications partner to Human Resources, helping plan and execute communications around key employee initiatives.
• Build strong relationships with senior leaders and teams throughout the organization to understand upcoming priorities and communication needs.
• Provide communications counsel and recommendations to leaders, particularly for high-visibility, sensitive, or complex communications.
• Help establish communications processes, standards, and best practices across the organization.

Requirements

• 3-5+ years of experience in corporate communications, internal communications, public relations, media relations, or a related field.
• Exceptional writing, editing, and storytelling skills with the ability to adapt messaging for employees, executives, customers, and external audiences.
• Demonstrated experience managing internal communications within a growing or complex organization.
• Experience supporting media relations, executive communications, thought leadership, podcasts, interviews, or speaking opportunities.
• Experience developing communications for organizational change, sensitive issues, or crisis situations.
• Strong executive presence and the ability to work confidently with senior leaders.
• Experience partnering closely with HR or People teams on employee communications.
• Excellent project management and organizational skills with the ability to manage multiple priorities and deadlines.
• Strong judgment and discretion when handling confidential or sensitive information.
• Ability to take complex information and turn it into clear, concise, engaging communications.
• Bachelor’s degree in Communications, Public Relations, Journalism, Marketing, or a related field preferred.