Senior Director, Corporate Communications

Jobtailor; Illinois; On-site; USD 120,000 - 180,000; Full time

Job summary

Jobtailor in the United States (Illinois) seeks an senior communications leader to develop and oversee PR strategy, crisis communications, and client-focused messaging for high-visibility initiatives with TIAA. The role coordinates media relations, monitoring, and executive communications across teams.

Ideal candidates bring 5+ years in PR/communications, with 7+ preferred, and a track record in crisis management, content development, and cross-functional support.

Qualifications

• 5+ years of public relations and communications required.
• 7+ years of public relations and communications preferred.
• Experience overseeing crisis communication.
• Experience with content development.
• Experience supporting client-facing teams across TIAA
• University degree preferred
• Sedentary work capability

Responsibilities

• Develop and maintain communications resources, talking points, Q&A documents, and template correspondence
• Monitor legislative developments, market volatility, company announcements, reputational risks, and emerging issues
• Track earned media coverage, share of voice, and media performance
• Produce media monitoring reports and quarterly reputational risk summaries
• Lead and host the weekly Communications Council
• Write, format, and distribute a weekly field newsletter
• Develop customized client letters, remediation communications, template emails, and executive briefing materials
• Support TIAA Ventures and Chief Marketing Officer media relations and external visibility
• Assist with CEO press and media relations activities
• Coordinate crisis and issues response, including media, social media, client-response, and holding statement materials
• Participate in crisis simulations and corporate resilience activities
• Direct communications project timing, coordinate vendors, advise executives, develop communication strategies, and approve final communications

Skills

Public relations

Crisis communication oversight

Content development

Media relations

Communication strategy

Education

University degree preferred

Tools

Media monitoring tools

Communication platforms

Job description

• Develop and maintain communications resources, talking points, Q&A documents, and template correspondence


• Monitor legislative developments, market volatility, company announcements, reputational risks, and emerging issues


• Track earned media coverage, share of voice, and media performance


• Produce media monitoring reports and quarterly reputational risk summaries


• Lead and host the weekly Communications Council


• Write, format, and distribute a weekly field newsletter


• Develop customized client letters, remediation communications, template emails, and executive briefing materials


• Support TIAA Ventures and Chief Marketing Officer media relations and external visibility


• Assist with CEO press and media relations activities


• Coordinate crisis and issues response, including media, social media, client-response, and holding statement materials


• Participate in crisis simulations and corporate resilience activities


• Direct communications project timing, coordinate vendors, advise executives, develop communication strategies, and approve final communications

Requirements

• 5+ years of public relations and communications required


• 7+ years of public relations and communications preferred


• Experience overseeing crisis communication


• Experience with content development


• Experience supporting client-facing teams across TIAA


• University degree preferred


• Sedentary work capability

Core Competencies

Demonstrates expertise in public relations and communications, with a strong focus on crisis communication, content development, and strategic communication planning. Proven ability to manage media relations, produce monitoring reports, and support client-facing teams effectively.

Highest-signal resume keywords

• Public Relations Experience


• Crisis Communication Oversight


• Content Development


• Media Relations


• Communication Strategy Development

Hard Skills

• Crisis Communication


• Content Development


• Media Monitoring


• Report Production


• Communication Resource Development

Soft Skills

• Leadership


• Collaboration


• Communication

Industry Keywords

• Public Relations


• Legislative Monitoring


• Reputational Risk Management


• Client-Facing Support


• Crisis Simulation

Tools & Technologies

• Media Monitoring Tools


• Communication Platforms