Communications Center Lead and Dispatch Supervisor

UC Health; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

UC Health in Cincinnati, OH seeks a supervisor to manage switchboard operators and dispatchers, ensuring efficient paging, emergency calls, and on-call schedules. Responsibilities include staffing, payroll, pager inventory, and vendor liaison.

The role involves updating directories, enforcing standards, and guiding new hires through training and evaluations to uphold high-quality patient information services.

Qualifications

• Associate's degree completed or in progress; relevant experience preferred.
• APCO certification within 1 year of employment required or pursued.
• ENP certification within 1 year of employment preferred or pursued.
• Minimum 1 year supervisory experience in a call-center environment.

Responsibilities

• Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule and patient information
• Maintain staffing schedule & process payroll
• Maintain pager inventory & provide pager exchanges
• Liaison with paging vendor
• Establish & enforce work standards & quality improvement goals
• Develop and maintain policies and procedures
• Evaluate staff's performance & provide feedback
• Interview candidates for openings and make hiring recommendations
• Oversee training of new hires & provide orientation
• Administer performance evaluations and disciplinary actions
• Update facility & staff directories annually

Skills

Supervision

Call-center experience

Leadership

Education

Associate's degree

APCO certification within 1 year

ENP certification within 1 year

1 year supervisory experience in call-center

Job description

UC Health in Cincinnati, OH seeks a supervisor to manage switchboard operators and dispatchers, ensuring efficient paging, emergency calls, and on-call schedules. Responsibilities include staffing, payroll, pager inventory, and vendor liaison.

The role involves updating directories, enforcing standards, and guiding new hires through training and evaluations to uphold high-quality patient information services.