Communications Center Supervisor, Public Safety, Full Time, Third

UC Health; Cincinnati (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

UC Health in Cincinnati, OH seeks a supervisor to manage switchboard operators and dispatchers, ensuring efficient paging, emergency calls, and on-call schedules. Responsibilities include staffing, payroll, pager inventory, and vendor liaison.

The role involves updating directories, enforcing standards, and guiding new hires through training and evaluations to uphold high-quality patient information services.

Qualifications

• Associate's degree completed or in progress; relevant experience preferred.
• APCO certification within 1 year of employment required or pursued.
• ENP certification within 1 year of employment preferred or pursued.
• Minimum 1 year supervisory experience in a call-center environment.

Responsibilities

• Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule and patient information
• Maintain staffing schedule & process payroll
• Maintain pager inventory & provide pager exchanges
• Liaison with paging vendor
• Establish & enforce work standards & quality improvement goals
• Develop and maintain policies and procedures
• Evaluate staff's performance & provide feedback
• Interview candidates for openings and make hiring recommendations
• Oversee training of new hires & provide orientation
• Administer performance evaluations and disciplinary actions
• Update facility & staff directories annually

Skills

Supervision

Call-center experience

Leadership

Education

Associate's degree

APCO certification within 1 year

ENP certification within 1 year

1 year supervisory experience in call-center

Job description

Job DescriptionSupervise the switchboard operators, dispatchers, oversee daily functions; paging, emergency calls, monitor equipment, pager exchanges and on-call schedules. Maintain pager inventory and staffing schedule. Update facility directories annual. Liaison with paging vendor. Additional duties as required.

Job Description

Supervise the switchboard operators, dispatchers, oversee daily functions; paging, emergency calls, monitor equipment, pager exchanges and on-call schedules. Maintain pager inventory and staffing schedule. Update facility directories annual. Liaison with paging vendor. Additional duties as required.

About University Of Cincinnati Medical Center

As part of the Clifton Campus of UC Health, Greater Cincinnati’s academic health system, University of Cincinnati Medical Center has served Greater Cincinnati and Northern Kentucky for nearly 200 years. Each year, hundreds of thousands of patients receive care from our world-renowned clinicians and care team. Our experts utilize the most advanced medical knowledge and technology available, providing a level of specialty and subspecialty medical care that is not available anywhere else in Greater Cincinnati.

UC Medical Center is also home to medical breakthroughs- our physician experts conduct basic, translational and clinical research, leading to new therapies and care protocols, and connecting patients to the latest and most advanced treatments. UC Medical Center houses Greater Cincinnati’s only Level I adult trauma center, which includes the right mix of specialist and medical resources available at a moment’s notice for a wide variety of the most complex medical conditions and injuries.

Location

Cincinnati, OH, United States

Qualifications

Education and Experience:

• Associate's degree
• APCO certified within 1 year of employment.
• Emergency Number Professionals (ENP) Certification within 1 year of employment.
• 1 year supervisory and experience in call-center environment.

About UC Health

UC Health is an integrated academic health system serving Greater Cincinnati and Northern Kentucky. In partnership with the University of Cincinnati, UC Health combines clinical expertise and compassion with research and teaching- a combination that provides patients with options for even the most complex situations. Members of UC Health include: UC Medical Center, West Chester Hospital, University of Cincinnati Physicians and UC Health Ambulatory Services (with more than 900 board-certified clinicians and surgeons), Lindner Center of HOPE and several specialized institutes including: UC Gardner Neuroscience Institute and the University of Cincinnati Cancer Center. Many UC Health locations have received national recognition for outstanding quality and patient satisfaction. Learn more at uchealth.com.

At UC Health, we're proud to have the best and brightest teams and clinicians collaborating toward our common purpose: to advance healing and reduce suffering.

As the region's adult academic health system, we strive for innovation and provide world-class care for not only our community, but patients from all over the world. Join our team and you'll be able to develop your skills, grow your career, build relationships with your peers and patients, and help us be a source of hope for our friends and neighbors.

UC Health is an EEO employer.

Responsibilities

Duties and Responsibilities:

• Oversees daily operations of switchboard operators; dispatchers, paging, emergency calls, monitoring, on-call schedule and patient information
• Maintain staffing schedule & process payroll
• Maintain pager inventory & provide pager exchanges.
• Liaison with paging vendor
• Establish & enforce work standards & quality improvement goals
• Develop and maintain policies and procedures
• Evaluate staff's performance & provide feedback
• Interview candidates for openings and make hiring recommendations.
• Oversee training of new hires & provide orientation
• Administer performance evaluations and disciplinary actions
• Update facility & staff directories annually