Field Service Representative / Trainer — Military Health IT (JOMIS)

Rackner; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Rackner, Inc. is seeking a Field Service Representative / Trainer to deliver hands-on support and training for Joint Operational Medicine Information Systems (JOMIS) to military medical teams in remote U.S. locations and during exercises.

The role combines technical support, classroom-style instruction, and field operations to ensure operators stay proficient with critical medical software. Travel will be extensive, including domestic, overseas, shipboard, and austere environments.

Qualifications

• 3+ years of professional experience supporting JOMIS or theater medical systems.
• Instructor-qualified, with the ability to deliver structured, formal training.
• Active U.S. Government Secret security clearance.

Responsibilities

• Deliver onsite and remote functional training to military medical personnel.
• Support exercises, fielding activities, and deployments with training equipment.
• Own and troubleshoot escalated application issues at sites with limited IT support.

Skills

JOMIS experience

Instructor-qualified

Security clearance

Travel extensively

Tools

BATDOK

TMDS/CDP

TBLD

MHS GENESIS Theater

MedHUB

Job description

Field Service Representative / Trainer — Military Health IT (JOMIS)

Remote — United States

Location: Remote — United States home station
Travel: Extensive domestic and international travel, including shipboard and austere operational environments
Security Clearance: Active Secret required

Support Military Medical Teams. Deliver Mission-Ready Technology.

Rackner is seeking a Field Service Representative / Trainer to help military medical teams effectively use critical healthcare technology in operational environments.

In this role, you'll combine hands‑on technical support, functional training, and field operations to help medics, nurses, and healthcare providers confidently use Joint Operational Medicine Information Systems (JOMIS) and related theater medical applications, including systems such as BATDOK, TMDS/CDP, TBLD, MHS GENESIS Theater, and MedHUB.

You'll work directly with military medical personnel during exercises, system fielding, and ongoing operations, helping them resolve technical challenges and maintain proficiency with essential medical technology.

This opportunity is ideal for someone who enjoys teaching, troubleshooting, and working in dynamic environments where technical expertise and practical problem‑solving make a meaningful impact.

What You'll Do

• Deliver onsite and remote functional training, coaching, and refresher instruction to military medical personnel, including support following unit or personnel rotations.
• Support military exercises, system fielding activities, and operational deployments, including preparing training equipment and assisting users in the field.
• Own and troubleshoot escalated application support issues at operational sites with limited local IT support, coordinating resolution with technical teams as needed.
• Help maintain continuity of medical application support in disconnected, intermittent, or limited-connectivity environments.
• Collaborate with engineering, technical support, and vendor teams to communicate recurring application issues and support effective resolution.
• Deliver assigned system administrator training and provide additional instructional or field-support coverage as operational needs change.

Required Qualifications

• At least 3 years of professional experience supporting JOMIS or theater medical systems, such as BATDOK, TMDS/CDP, TBLD, or MHS GENESIS Theater.
• Instructor-qualified, with the ability to deliver structured, formal training.
• Active U.S. Government Secret security clearance.
• Willingness and ability to travel extensively and deploy to domestic, overseas, shipboard, and austere operational locations.

Preferred Qualifications

• Military medical background or experience supporting military healthcare operations.
• Qualifications or hands‑on experience across multiple JOMIS applications.
• Experience with ServiceNow Mobile Offline.

Why Rackner?

At Rackner, you'll contribute to technology solutions that support military medical readiness and operational effectiveness.

You'll work alongside healthcare professionals, technical specialists, and operational teams while applying your instructional and technical expertise to meaningful mission challenges.

We value people who take ownership, collaborate effectively, and bring practical solutions to complex problems. This role offers the opportunity to make a direct impact while continuing to develop your skills across military healthcare technology and field operations.

Rackner offers a competitive benefits package designed to support professional growth, work‑life balance, and employee well‑being. Benefits, subject to applicable eligibility requirements, include:

• Company-supported certifications and professional development opportunities.
• Career‑development and leadership opportunities.
• 401(k) with a 100% company match up to 6%.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off and paid holidays.
• Home‑office equipment and remote‑work support.
• Fitness and wellness reimbursement.
• Weekly pay and company team events.

This position is based at a remote U.S. home station but requires extensive travel to support military medical operations.

Assignments may include military installations, overseas locations, shipboard environments, exercises, and austere operational sites. Field assignments may require extended periods away from the employee's home station.

Candidates should understand that travel and deployment readiness are essential components of this position.

Equal Opportunity Employer

Rackner is an equal opportunity employer. Employment decisions are made without regard to any status protected by applicable law.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Rackner's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.