COMMUNICATION TECHNICIAN (GENERIC)

Dallas County; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

A governmental agency in the United States is seeking a Telecommunicator to monitor the Computer Aided Dispatch system and respond to emergency calls. The role includes dispatching support based on logged calls and monitoring various communication frequencies. Successful candidates will have a high school diploma or GED and the ability to obtain a Telecommunicator License within twelve months. This position requires effective communication skills and the ability to work in a high-pressure environment.

Qualifications

• Graduation from accredited high school or GED program.
• 1 year clerical/administrative work related experience or 15 hours of college.
• Ability to complete a background investigation and polygraph.

Responsibilities

• Receives and directs incoming emergency and complaint calls.
• Monitors logged calls on the CAD system and dispatches support.
• Monitors various radio frequencies and logs calls.
• Answers 911 calls and secures emergency assistance.

Skills

Ability to type 35 wpm

Effective verbal and written communication

Ability to maintain effective working relationships

Education

High school diploma or GED

Telecommunicator License from the State of Texas

Job description

Monitors the County's Computer Aided Dispatch (CAD) system, radio communication frequencies and security and fire alarms, as well as dispatches appropriate support and provides necessary information to assist during routine and emergency operations.

Responsibilities

1. Receives and directs incoming emergency and complaint calls, answers hot lines, provides general information and other County numbers to callers, relays instructions to parties, refers difficult calls to the Supervisor for action and directs calls to proper authority.
2. Monitors logged calls on the CAD system and dispatches appropriate routine and emergency support, as necessary.
3. Monitors Patrol, Warrant Execution, Bailiff, Detention, Constable, Building Security, Fire Marshall, Medical Examiner and Public Works radio frequencies, logs calls, provides various information and support and dispatches help and back‑up, when required.
4. Answers 911 telephone calls from primarily unincorporated areas of the county and secures necessary emergency assistance.
5. Performs criminal history inquiries on requested individuals and provides information to authorized personnel.
6. Monitors court security alarms, court evidence locker alarms, jail holdover fire alarms and building fire alarms and dispatches appropriate personnel to respond to and report actual situations.
7. Sends and receives TLETS/NLETS communications between DSO and other law enforcement agencies relative to warrant confirmations, stolen vehicles, wanted persons, runaways and other subjects.
8. May serve as a shift leader in the absence of the Supervisor.
9. Performs other duties as assigned.

Qualifications

Education, Experience and Training: Graduation from accredited high school/GED Program. One (1) year clerical/administrative work‑related experience, OR 15 hours of college or a combination of the two; OR Six (6) months work experience as a telecommunicator / 911 operator.

Special Requirements/Knowledge, Skills & Abilities: Employees assigned to the Sheriff’s Department Communications Division must be at least 18 years of age, have a high school diploma from an accredited high school or a high school equivalency certificate (GED) administered and awarded through the Department of Education and State GED testing facilities in the United States on file, and be able to obtain a Telecommunicator License issued by the State of Texas within twelve months. Ability to type 35 wpm. Will be trained in telecommunication procedures and is required to become TCOLE certified as a terminal operator to use the TLNETS/NLETS, NCIC, TCIC and other computer crime systems. Ability to effectively communicate, both verbally and in writing, and establish and maintain effective working relationships with employees, departments and the general public. Requires successful completion of a polygraph and extensive background investigation and is subject to random, unannounced drug/alcohol testing.

Physical/Environmental Requirements: May require prolonged sitting, reaching, pulling, pushing and lifting of up to 25 lbs., unassisted. Works 8‑hour shifts covering 7‑days/week, 24 hours/day with non‑standard weekends and holidays.