Telecommunicator

Burnet County; Burnet (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Burnet County Sheriff's Office is seeking a Telecommunications Officer to rapidly dispatch and document emergency and non-emergency services. The role involves answering 911 and non-emergency calls and coordinating dispatch for law enforcement, fire, and medical responders using Computer Aided Dispatch.

The position requires a high school diploma or equivalent, bondability, and a valid Texas driver's license.

Qualifications

• Must have high school diploma or equivalent.
• Must be bondable.
• Must hold a valid Texas Driver's License.

Responsibilities

• Answer 911 and non-emergency calls.
• Dispatch law enforcement and emergency services promptly.
• Record information via Computer Aided Dispatch.
• Input information into computers in various formats.
• Monitor and update computer information.
• Use communications equipment and procedures.
• Maintain accurate records.
• Be adept at emergency decision making.
• Attend to required schedules.
• Perform other duties as assigned.

Skills

Multitasking

Computer literacy

Troubleshooting

Written communication

Interpersonal skills

Record keeping

Confidentiality

English language proficiency

Education

High School Diploma or equivalent

Job description

This position is responsible for rapid dispatch and documentation of needed law enforcement, fire and medical emergency and non-emergency services in a timely and proficient manner.

JOB DESCRIPTION

WORKING TITLE

Telecommunications Officer

DEPARTMENT

Sheriff's Office

REPORTS TO

Telecommunications Sergeant

CLASSIFICATION

Pay Group 110

GENERAL DESCRIPTION

This position is responsible for rapid dispatch and documentation of needed law enforcement, fire and medical emergency and non-emergency services in a timely and proficient manner.

ESSENTIAL RESPONSIBILITIES AND DUTIES

1. Regular attendance and adherence to work schedules is required
2. Call Taking: Must answer multiple (911) emergency and non emergency phone calls.
3. Dispatching: Must dispatch Law Enforcement and all other Emergency and Non-Emergency services in a timely manner.
4. Recording Information: Via Computer Aided Dispatch.
5. Knowledge and Skill to retrieve and input information into computers which include numerous varieties of formats.
6. Monitoring and Updating computer information in the numerous formats involved with Law Enforcement and Emergency and Non-emergency situations.
7. Using all communications equipment and procedures
8. Perform all other related duties involved in the efficient operation of the department as assigned or required.
9. Must be able to perform the essential functions of the position without posing a direct threat to the health and safety of themselves and other. Requested accommodations to work hours and schedules are considered on an individual basis.
10. Maintain and distribute pertinent information.
11. Be adept at Emergency Decision Making.

REQUIREMENTS

High School Diploma or equivalent is required.

• Must be bondable
• Must hold a valid Texas Drivers License

EXPERIENCE AND SKILLS

• Multi-tasking ability to handle numerous emergency and non-emergency calls at one time while maintaining a courteous and professional manner Computer knowledge and skills. Must be able to do troubleshooting and problem solving during routine tasks and under emergency situations.
• Must be acceptable in following directives.
• Must have the ability to meet and serve the public in a professional and efficient manner
• Must have the ability to perform detailed work with speed and accuracy
• Must have the ability to interact in a positive manner with the public and co-workers
• Must have the ability to prepare records in a systematic, neat and legible manner
• Must have the ability to maintain confidentiality
• Requires the knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
• Must understand written sentences and paragraphs in work related documents
• Must communicate effectively in writing
• Must also have the ability to read and understand information and ideas presented in writing.
• Must be able to verbally communicate with others
• Requires communication and interpersonal skills with the ability to present information respond to questions from a variety of people with different backgrounds
• Ability to work independently without direct supervision.
• Must have the ability to concentrate on a task
• Must have the ability to make decisions under stressful conditions and situations
• Ability to use equipment needed to perform assigned duties

PHYSICAL DEMANDS AND WORK ENVIRONMENT

This position typically performs a significant portion of work while standing, kneeling, reaching and climbing. This position requires the handling of objects of varying weights and shapes, requiring good physical conditioning, flexibility and balance. This position requires occasional physical labor, endurance and mental well being. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of this position. While performing the duties of this position the employee is frequently required to talk, hear, see, walk, run, sit, stand, kneel, climb, feel, and lift.

SPECIAL CONDITIONS

• Must be able to work Holidays and weekends
• This position requires the passing of an extensive pre-employment background investigation.
• This position may require specific training or experience that is relevant to the department and tasks required.
• This position is subject to working in inclement weather and hostile work environments.
• This position requires the occasional exposure to hazardous materials and conditions. Must have a personal phone for contact 24 hours per day
• May be called back to work for an emergency situation at any given time.
• May be in contact with foul language, unpleasant odors and hostile public.