Communication Specialist - Maternal and Child Health -Spanish

My3Tech Inc

Indianapolis (IN)

On-site

USD 45,000 - 65,000

Full time

5 days ago

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Job summary

My3Tech Inc. is seeking a qualified candidate for a role related to information and referral services. The position emphasizes understanding social service networks, evaluating caller needs, and directing them to appropriate resources.

Ideal candidates have a Bachelor’s degree in a related field, experience with maternal or young child services, and strong data/reporting skills. Proficiency in Microsoft Office and bilingual abilities are highly desirable.

Qualifications

Bachelor’s degree in Communications, Social Work, IT, Education, or related field.
Experience in maternal needs or work with very young children.
Experience with databases and producing data reports.
Proficiency in Microsoft Office Suite (Outlook, PowerPoint, Excel, SharePoint).
Bilingual abilities are highly desirable.

Responsibilities

Must understand the nature of social service and medical providers for referrals.
Develop specialized knowledge of Information and Referral services statewide.
Assess callers’ needs using good judgment to determine appropriate referrals.
Convey information effectively to professionals and the public.
Maintain composure in stressful situations while handling high-demand calls.
Work independently or as part of a project team.

Skills

Excellent listening skills

Interpersonal communication

Compassionate and non-judgmental

Work well under pressure

Multitasking

Microsoft Office proficiency

Written and verbal communication

Bilingual English/Spanish/Burmese/Hait

Independent and team work

Information and Referral knowledge

Knowledge of Indiana services

Child development knowledge

Education

Bachelor’s degree in Communications / Social Work or IT / Education / Special Education

Tools

Microsoft Office (Outlook)

PowerPoint

Excel

SharePoint

Job description

Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.

Skills

Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.

Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana.
Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
The ability to show compassion and understanding for people with dealing with difficult situations.
Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
Must be respectful; non-judgmental; non-critical and attentive to the concerns of MCH programs and staff.
Able to work independently and as a part of a project team.
Able to work under pressure and tight deadlines in a fast-paced environment.
Able to multitask, prioritize, and be flexible.
Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
Well-developed communication skill, both written and verbal.
Experience in positions involving maternal needs, special needs or work with very young children.
Knowledge of typical and atypical child development and special needs conditions.
Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.