Communication Specialist

MasterApp Labs; Indianapolis (IN); On-site; USD 25,000 - 39,000; Full time

Job summary

MasterApp Labs LLC is seeking a Communication Specialist for an onsite contract role in Indianapolis, IN. The position supports information and referral services and requires compassionate, language-friendly communication with professionals and the public.

Responsibilities emphasize empathetic handling of crisis-like calls, data reporting, and using Microsoft Office tools. Bilingual abilities are a plus for serving diverse communities within Indiana.

Qualifications

• Bachelor’s degree in Communications / Social Work or related health or human services field is required.
• 3 years experience in maternal needs, special needs or work with very young children is required.
• Knowledge of child development (typical and atypical) and special needs conditions is required.
• Prior experience using databases and ability to produce data reports is required.
• Proficiency with Microsoft Office, Outlook, PowerPoint, Excel & SharePoint is required.
• Strong written and verbal communication skills are required.
• Bilingual in English/Spanish/Burmese/Haitian-Creole is a plus.

Skills

Information & Referral knowledge

Active listening

Interpersonal skills

Compassion & empathy

Stress management

Independent worker

Team collaboration

Written & verbal communication

Bilingual (multi-language)

Education

Bachelor’s in Communications / Social Work or related field

Tools

Microsoft Office

Outlook

PowerPoint

Excel

SharePoint

Job description

Job Title: Communication Specialist

Location: Indianapolis, IN (Onsite)

Position Type: Contract

Interview Mode: Webcam

Skills

Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.

• Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana
• Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
• Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
• The ability to show compassion and understanding for people with dealing with difficult situations.
• Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
• Must be respectful; non-judgmental; non-critical and attentive to the concerns of MCH programs and staff.
• Able to work independently and as a part of a project team.
• Able to work under pressure and tight deadlines in a fast-paced environment.
• Able to multitask, prioritize, and be flexible.
• Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
• Well-developed communication skill, both written and verbal.
• Experience in positions involving maternal needs, special needs or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
• Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.

Education

• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.

Required/Desired Skills

Skill | Required /Desired | Amount | of Experience

• Bachelor’s in Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services. | Required |
• Experience in positions involving maternal needs, special needs or work with very young children. | Required | 3 |
• Knowledge of typical and atypical child development and special needs conditions. | Required | 3 |
• Prior exp. utilizing databases and ability to produce data reports. | Required | 3 |
• Proficient in the use of Microsoft Office, Outlook, Power Point, Excel & SharePoint | Required |
• Well-developed communication skills, both written & verbal. | Required |
• Bilingual in English/Spanish/Burmese/Haitian-Creole. | Nice to have |