Communications Specialist

Career Soft Solutions Inc; Indiana; On-site; USD 52,000 - 70,000; Full time

Job summary

Career Soft Solutions Inc. seeks a Maternal and Child Health Program Specialist to support helpline referrals and provide information on Indiana health and human services.

The role emphasizes listening, judgment, and empathetic communication with professionals and the public, along with independent work and teamwork within a fast-paced setting.

Qualifications

• Bachelor’s degree in Communications, Social Work or related field.
• Knowledge of the social service and medical providers for referrals used by Helpline.
• Ability to develop information and referral knowledge for statewide Indiana services.
• Excellent listening and judgment to assess needs for appropriate referrals.
• Strong interpersonal skills to convey information to professionals and public.
• Compassionate, non-judgmental approach for clients in crisis.
• Ability to work independently and in a project team.
• Multitask and meet tight deadlines in a fast-paced environment.
• Proficient in Microsoft Office Outlook, PowerPoint, Excel and SharePoint.

Skills

Active listening

Referral knowledge

Interpersonal communication

Compassionate client support

Stress management

Independent & team player

Multitasking under pressure

Bilingual: EN/SP/BR/HT Creole

Education

Bachelor’s degree in Communications/Social Work/IT/Education or related health/human services field

Tools

Microsoft Office

Outlook

PowerPoint

Excel

SharePoint

Job description

Maternal and Child Health Program Specialist

Education

• Required a Bachelor’s (or higher degree) Communications /Social Work or Information Technology, Education, Special Education, Home Visiting or related health or human services field.

Skills

• Must have knowledge of the nature of the social service and medical providers to whom the Helpline make referrals.
• Must have ability to develop a specialized knowledge of Information and Referral service provision, and considerable knowledge of the services available throughout the state of Indiana.
• Excellent listening skills and the ability to assess and inquirer’s situation and needs as well as use good judgment in determining the appropriate referrals are required.
• Excellent interpersonal skills and ability to convey information effectively to both professionals and the general public.
• The ability to show compassion and understanding for people with dealing with difficult situations.
• Logical thinking, good judgment and ability to maintain composure in stressful circumstances (suicides/abuse/crisis calls) are needed.
• Must be respectful; non-judgmental; non-critical and attentive to the concerns of MCH programs and staff.
• Able to work independently and as a part of a project team.
• Able to work under pressure and tight deadlines in a fast-paced environment.
• Able to multitask, prioritize, and be flexible.
• Proficient in the use of Microsoft Office Outlook: Power Point, Excel and SharePoint.
• Well-developed communication skill, both written and verbal.
• Experience in positions involving maternal needs, special needs or work with very young children.
• Knowledge of typical and atypical child development and special needs conditions.
• Bilingual, English/Spanish/Burmese/Haitian-Creole highly desirable.