Communication Specialist-Full Time-Days

Cape-Fear-Valley-Medical-Center-; Fayetteville (NC); On-site; USD 36,000 - 60,000; Full time

Job summary

Cape Fear Valley Medical Center in Fayetteville, NC seeks a capable Clerical/Bed Management professional to coordinate patient flow across the health system. The role focuses on transfers, bed availability, and smooth throughput while collaborating with units and nursing leadership.

Ideal candidates will have a high school diploma, strong communication skills, and experience with patient logistics; EPIC experience is preferred to support efficient care transitions within the facility.

Qualifications

• High school diploma or equivalent required.
• EMS credential preferred.
• Hospital or business office experience with focus in patient logistics preferred.
• EPIC experience preferred.

Responsibilities

• Facilitates patient flow into, through and out of the health system.
• Communicates with internal and external stakeholders to coordinate bed placement, transfers and discharges.
• Receives physician orders on new admissions/transfers.
• Monitors bed availability and coordinates bed placement, transfers, and discharges.

Skills

Communication

Prioritization

Problem solving

Teamwork

Adaptability

Education

High school diploma or equivalent

Tools

EPIC

Job description

FacilityCape Fear Valley Medical CenterLocationFayetteville, North CarolinaDepartmentCommand CenterJob FamilyClericalWork ShiftDays (United States of America)SummaryFacilitates patient flow into, through and out of the Cape Fear Valley Health system.Major Job FunctionsThe following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:Demonstrates standards of performance (ownership, teamwork, communication, compassion) that supports principles of service excellenceCommunicates with internal and external stakeholders using problem-solving skills to facilitate patient placement and transfers into and out of Cape Fear Valley Health SystemReceives physician orders on new admissions/transfersMonitors bed availability and coordinates bed placement, transfers, and dischargesMaintains a list of patients awaiting transfer into Cape Fear Valley Health SystemServes as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability and patient flow issuesFacilitates effective utilization of technology available for expediting patient flow through the health systemCollaborates with Nursing Leadership, Care Coordination, and individual Units to facilitate patient throughputOther duties as assignedMinimum QualificationsThe following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:Education and Formal Training:High school diploma or equivalent requiredEMS credential preferredWork Experience:Computer experience requiredHospital and/or business office experience with specific focus in patient logistics preferredEPIC experience preferredKnowledge, Skills, and Abilities Required:Ability to communicate needs and concerns in a constructive and positive manner.Ability to prioritize work and maintain control in stressful situationsExhibits creativity and flexibility in problem solvingAbility to collaborate with a variety of individuals and disciplinesAbility to communicate and resolve patient concernsPhysical Requirements:Visual and auditory acuity requiredAble to articulate clearly and succinctlyWork requires long periods of standing, sitting, or walkingMust have command of the English languageVisual and auditory acuityRequired Licenses and CertificationsCape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity