Communication Specialist-Full Time-Days

Cape Fear Valley Health; Fayetteville (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

Cape Fear Valley Health in Fayetteville, NC seeks a Communication Specialist to ensure smooth patient flow across the health system. You will coordinate bed placement, transfers, and discharges, communicating with physicians, families, and staff while troubleshooting bed availability and patient placement challenges.

The role emphasizes problem-solving, collaboration with nursing leadership, and adept use of hospital information systems to support effective throughput.

Qualifications

• High school diploma or equivalent required.
• EMS credential preferred.
• Computer experience required.
• Hospital and/or business office experience with focus in patient logistics preferred.
• EPIC experience preferred.

Responsibilities

• Facilitates patient flow into, through and out of Cape Fear Valley Health System.
• Communicates with internal and external stakeholders to facilitate patient placement and transfers.
• Receives physician orders on new admissions/transfers.
• Monitors bed availability and coordinates bed placement, transfers, and discharges.
• Serves as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability and patient flow issues.
• Collaborates with Nursing Leadership, Care Coordination, and Units to facilitate patient throughput.
• Utilizes technology to expedite patient flow through the health system.

Skills

Communication

Prioritization

Problem solving

Collaboration

Patient concerns resolution

Education

High school diploma or equivalent

EMS credential

Tools

EPIC

Job description

## Communication Specialist-Full Time-DaysApplylocations: CFVtime type: Full timeposted on: Posted Todayjob requisition id: 37810**Facility**Cape Fear Valley Medical Center**Location**Fayetteville, North Carolina**Department**Command Center**Job Family**Clerical**Work Shift**Days (United States of America)**Summary**Facilitates patient flow into, through and out of the Cape Fear Valley Health system.# **Major Job Functions**The following is a summary of the major essential functions of this job. The incumbent may perform other duties, both major and minor, that are not mentioned below. In addition, specific functions may change from time to time:* Demonstrates standards of performance (ownership, teamwork, communication, compassion) that supports principles of service excellence* Communicates with internal and external stakeholders using problem-solving skills to facilitate patient placement and transfers into and out of Cape Fear Valley Health System* Receives physician orders on new admissions/transfers* Monitors bed availability and coordinates bed placement, transfers, and discharges* Maintains a list of patients awaiting transfer into Cape Fear Valley Health System* Serves as a liaison for patients, families, physicians, and staff related to patient transfers, bed availability and patient flow issues* Facilitates effective utilization of technology available for expediting patient flow through the health system* Collaborates with Nursing Leadership, Care Coordination, and individual Units to facilitate patient throughput* Other duties as assigned# **Minimum Qualifications**The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:## **Education and Formal Training**:* High school diploma or equivalent required* EMS credential preferred## **Work Experience**:* Computer experience required* Hospital and/or business office experience with specific focus in patient logistics preferred* EPIC experience preferred## **Knowledge, Skills, and Abilities Required**:* Ability to communicate needs and concerns in a constructive and positive manner.* Ability to prioritize work and maintain control in stressful situations* Exhibits creativity and flexibility in problem solving* Ability to collaborate with a variety of individuals and disciplines* Ability to communicate and resolve patient concerns## **Physical Requirements**:* Visual and auditory acuity required* Able to articulate clearly and succinctly* Work requires long periods of standing, sitting, or walking* Must have command of the English language* Visual and auditory acuity**Required Licenses and Certifications**