Communications Service Representative - PRN - Mercy Jefferson

Mercy; Festus, Northern (MO, KY); Hybrid; USD 22,000 - 32,000; Part time

Job summary

Mercy Hospital Jefferson - Communications in Festus, MO seeks a PRN Communications Service Representative to answer and connect calls, page physicians, and provide patient information. You may also handle class registrations and physician referrals, and support offsite locations as a dispatcher.

Join a team that keeps the hospital connected, delivering exceptional customer service in a fast-paced environment.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills.
• Must be able to navigate multiple computer software systems simultaneously.
• Ability to communicate clearly in English both orally and written.
• Knowledge of Microsoft Office.

Responsibilities

• Answer all incoming calls and connect them as needed.
• Page physicians and obtain long distance information for physicians, personnel and families.
• Provide patient information and handle class registrations & physician referrals.
• May serve as Dispatcher for Safety, Security, and other offsite locations.

Skills

Customer service

Communication

Keyboarding

Multitasking

English proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

Multiple software systems

Job description

Find your calling at Mercy!

Under general supervision, answer all incoming calls; connect all incoming and outgoing calls; page physicians; obtain long distance information and place calls for physicians, personnel and families; provide patient information. Receive class registration & physician referral calls. May serve as Dispatcher for Safety and Security, Maintenance Departments, and other offsite locations.

Position Details:

Location

Mercy Hospital Jefferson - Communications

1400 US Highway 61,

Festus, MO 63028

Hours/Schedule

PRN (As Needed)

Join the team that keeps the hospital connected. Our Communication Service Representatives are often the first point of contact for patients, families, and healthcare professionals. They play a key role in providing exceptional customer service, directing calls, coordinating urgent communications, and supporting hospital operations around the clock. If you're a strong communicator who enjoys helping others and can remain composed in a fast-paced environment, this position offers an opportunity to make a meaningful impact every day.

Qualifications

• Education: High school diploma or equivalent.
• Experience: Telephone or customer service experience beneficial.
• Basic computer and keyboarding skills
• Must be able to navigate multiple computer software systems simultaneously
• Ability to communicate clearly in English both orally and written
• Knowledge of Microsoft Office

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.