Communication Resource clerk, Full Time, Nights, Whittier

PIH Health; Whittier (CA); On-site; USD 26,000 - 37,000; Full time

Job summary

PIH Health Whittier Hospital is seeking a Communications Resources Clerk to answer and route calls to departments, patients and physicians, and to support code responses and overhead paging. This role supports the On-Call Scheduling program and provides limited Audiovisual/Conference Center, in-house pager and Vocera assistance.

The ideal candidate will have strong communication skills, experience with switchboard systems, and proficiency in Microsoft Office.

Qualifications

• High school diploma or GED is preferred.
• Experience with switchboard or customer service in healthcare.
• Ability to communicate effectively with staff, patients, and physicians.

Responsibilities

• Answer and route calls to hospital departments, patients and physicians.
• Initiate responses to codes and alarms and perform overhead pages.
• Participate in On-Call Scheduling.
• Audiovisual/Conference Center, in-house pager and Vocera support duties.

Skills

Communication skills

Switchboard experience

Microsoft Office

Bilingual Spanish/Chinese preferred

Education

High School Diploma or GED

Tools

Switchboard software

Call center tools

Job description

The Communication Resources Clerk reports directly to the Communication Resources management. He/she performs all duties and responsibilities associated with answering and extending calls to the various departments of the IDS as well as to patients and physicians; initiates responses to various codes and alarms; performs overhead pages; participates in the On-Call Scheduling program; and provides some limited Audiovisual/Conference Center, In-House pager and Vocera support

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner; considerable knowledge about the hospital, the medical staff, the integrated delivery system, the community and the sources of information relevant to this data; ability to communicate effectively, actively listens and always follows appropriate channels of communication, excellent organizational skills, strong interpersonal skills; uses time efficiently, able to deal with frequent change or unexpected events, must be able to handle multiple tasks with interruption; good memory, pleasant voice; knowledge and ability to perform tasks with Microsoft office software (Work, Excel, Outlook, PowerPoint, Access, etc.); Spanish/Chinese bilingual preferred.

Required Experience

Successful completion of high school education or GED preferred. Experience on a Switchboard or in a Customer Service or Administrative environment preferred. Six months to one year computerized console experience and general office skills. Previous hospital/healthcare experience preferred.

Minimum Salary

$23.00