Communication Resource clerk, Full Time, Nights

PIH Health Hospital; Whittier, Northern (CA, KY); Hybrid; USD 32,000 - 41,000; Full time

Job summary

PIH Health is a nonprofit regional healthcare network serving the Los Angeles, Orange, and San Gabriel Valley region. The Communication Resources Clerk handles calls to departments, patients, and physicians, ensuring accurate routing and timely information exchange.

The role includes initiating responses to codes and alarms, performing overhead pages, supporting the On-Call Scheduling program, and providing limited AV/Conference Center and internal pager/Vocera assistance.

Qualifications

• High school diploma or GED preferred.
• Six months to one year console experience in a customer service/administrative role.
• Healthcare experience preferred.

Responsibilities

• Answer and extend calls to departments, patients and physicians.
• Initiate responses to codes/alarms and perform overhead pages.
• Provide limited AV/Conference Center, in-house pager and Vocera support.

Skills

Critical thinking

Problem solving

Effective communication

Organizational skills

Interpersonal skills

Time management

Microsoft Office

Spanish bilingual

Chinese bilingual

Education

High school diploma or GED

Job description

The Communication Resources Clerk reports directly to the Communication Resources management. He/she performs all duties and responsibilities associated with answering and extending calls to the various departments of the IDS as well as to patients and physicians; initiates responses to various codes and alarms; performs overhead pages; participates in the On-Call Scheduling program; and provides some limited Audiovisual/Conference Center, In-House pager and Vocera support

PIH Health is a nonprofit, regional healthcare network that serves approximately 3 million residents in the Los Angeles County, Orange County and San Gabriel Valley region. The fully integrated network is comprised of PIH Health Downey Hospital, PIH Health Good Samaritan Hospital, PIH Health Whittier Hospital, 37 outpatient medical office buildings, a multispecialty medical (physician) group, home healthcare services and hospice care, as well as heart, cancer, digestive health, orthopedics, women’s health, urgent care and emergency services. The organization is nationally recognized for excellence in patient care and patient experience, and the College of Healthcare Information Management Executives (CHIME) has identified PIH Health as one of the nation’s top hospital systems for best practices, cutting-edge advancements, quality of care and healthcare technology. For more information, visit PIHHealth.org or follow us on Facebook, Twitter, or Instagram.

Required Skills

• Critical thinking and problem solving skills to identify and resolve problems in a timely manner; considerable knowledge about the hospital, the medical staff, the integrated delivery system, the community and the sources of information relevant to this data; ability to communicate effectively, actively listens and always follows appropriate channels of communication, excellent organizational skills, strong interpersonal skills; uses time efficiently, able to deal with frequent change or unexpected events, must be able to handle multiple tasks with interruption; good memory, pleasant voice; knowledge and ability to perform tasks with Microsoft office software (Work, Excel, Outlook, PowerPoint, Access, etc.); Spanish/Chinese bilingual preferred.

Required Experience

Successful completion of high school education or GED preferred. Experience on a Switchboard or in a Customer Service or Administrative environment preferred. Six months to one year computerized console experience and general office skills. Previous hospital/healthcare experience preferred.

Address 12401 Washington Blvd.

Salary 23.00-29.90

Shift Nights