Communication Desk Assistant 4P/153

4P Consulting Inc.; Birmingham (AL); On-site; USD 30,000 - 45,000; Full time

Job summary

4P Consulting Inc. is seeking a Contract Communication Desk Assistant to provide essential administrative support to the Communication Desk within the Public Safety Department. The candidate will handle phone calls, emails, and appointment scheduling, requiring a strong customer service background and proficiency in Microsoft Office. This role is pivotal in maintaining communication and operational efficiency within the department.

Qualifications

• Minimum 3 years in customer service or administrative support.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.

Responsibilities

• Answer phones and emails professionally.
• Schedule appointments and maintain appointment calendars.
• Prepare reports and other administrative documents.

Skills

Customer service

Organizational skills

Time management

Tools

Microsoft Office Suite

Job description

Position Summary:

The Contract Communication Desk Assistant is responsible for providing administrative support to the Communication Desk within the Public Safety Department. This role involves answering phones, responding to emails, scheduling appointments, maintaining records, and preparing reports. The ideal candidate will have strong customer service experience, proficiency in Microsoft Office Suite, and excellent organizational skills.

Key Responsibilities:

• Answer phones and emails in a professional and timely manner.
• Greet visitors and direct them to the appropriate department or personnel.
• Schedule appointments and maintain appointment calendars.
• Organize and maintain files and records for easy retrieval.
• Prepare reports, correspondence, and other administrative documents.
• Provide customer service support to internal and external customers.
• Maintain confidentiality and handle sensitive information with discretion.
• Perform other administrative duties as assigned.

Qualifications & Skills:

• Minimum 3 years of experience in a customer service or administrative support role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent written and verbal communication skills.
• Strong organizational and time management abilities.
• Ability to work independently and collaborate as part of a team.
• Demonstrated ability to handle confidential information with discretion.