Onsite Night-Shift Communication Center Rep (3rd Shift)

UW Health; Madison (WI); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health and dental insurance

Paid time off

Retirement plans

Tuition benefits

Job summary

UW Health in Madison is seeking a Communication Center Representative. This critical position supports paging and appointment services, providing excellent customer service to healthcare staff and patients.

The role requires working the 3rd shift with weekends included. Ideal candidates should possess an Associate's degree or relevant experience, with preferred experience in a call center environment. UW Health offers a comprehensive benefits package and diverse scheduling options to promote work-life balance.

Qualifications

• Required Associate's Degree or 2 years relevant experience.
• Strongly preferred Bachelor's Degree in related fields.
• Experience in a large automated call service center preferred.

Responsibilities

• Support paging, messaging and scheduling for UW Health.
• Provide remarkable customer service to staff, physicians, and patients.
• Confirm and cancel appointments on nights, weekends, and holidays.

Skills

Customer service

Communication

Call processing software

Education

Associate's Degree in Healthcare, Information Technology, Business, or related field

Bachelor’s degree in related field

Tools

Proprietary software programs

High quality personal computer workstations

State-of-the-art telephone technology

Job description

UW Health in Madison is seeking a Communication Center Representative. This critical position supports paging and appointment services, providing excellent customer service to healthcare staff and patients.

The role requires working the 3rd shift with weekends included. Ideal candidates should possess an Associate's degree or relevant experience, with preferred experience in a call center environment. UW Health offers a comprehensive benefits package and diverse scheduling options to promote work-life balance.