Communication Center Operator - 32 Hours per Week - Variable Shifts - Jackson

Henry Ford Health; Jackson (MI); On-site; USD 30,000 - 36,000; Full time

Job summary

Henry Ford Jackson Hospital seeks an entry to mid-level Communications Center assistant to support directory services, paging operations, and after-hours answering for HFHS facilities. The role involves coordinating paging data, maintaining schedules, and assisting during emergencies across hospital departments.

Flexibility for weekends/holidays is required. Strong computer and data-entry skills, plus ability to multitask in a fast-paced environment, will help ensure accurate information and

Qualifications

• High School Diploma or equivalent.
• One year of computer technology, data entry, and work processing skills.
• One year of college coursework in Business is preferred.

Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging; perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system database maintenance (compacting and on-call schedules).
• Provide call center dispatching of emergency teams for internal and external disasters and alerts.
• Provide after-hours, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center.

Skills

Data entry

Telephone etiquette

Customer service

Computer literacy

Multitasking

Education

High School Diploma or equivalent

College coursework in Business (preferred)

Tools

Pager system

Directory software

Telephony system

Database maintenance

Job description

Shift: Varied shift position. Team members are expected to work all 3 shifts, including days, afternoons, and midnights, based on department needs. Schedules are posted in advance, and weekend and holiday coverage is required as part of hospital operations.

General Summary

Under general supervision, utilizing telephony integrated computer system with specialized software to provide assistance with: HFHS directory, pager communications, on-call operations, and after-hour physician answering service.

Principal Duties And Responsibilities

• Provide HFHS directory and information service to internal and external customers.
• Process short and long-range paging. Perform minor pager system diagnostics.
• On a rotating basis, perform routine paging system data base maintenance i.e. compacting and on-call schedules.
• Provide call center dispatching of emergency teams for internal and external disasters, blue alerts, bomb threats, etc.
• Provide after hour, weekend and holiday answering service for HFH Medical Group and HFHS Medical Center

Physicians

• Provide after hour, weekend and holiday answering service for the Referring Physicians Office.
• Process U.S. Postal and HFHS Inter-departmental mail.
• Maintain computerized database for internal HFHS management mailing distributions.
• Perform other related duties as assigned.

Education/Experience Required

High School Diploma or equivalent

• One year of computer technology, data entry, and work processing skills.
• One year of college course work in Business is preferred.

Additional Information

• Organization: Henry Ford Jackson Hospital
• Department: Communications Center
• Shift: Variable
• Union Code: Not Applicable